SAME DAY
ACCESS
NO APPOINTMENT NECESSARY
Same Day Access designates dedicated times when our teams of case workers, peer specialists, and clinical staff provide immediate walk-in intake sessions for Mental Health and Substance Use services. Appointments are not required for Same Day Access. During your visit, you will undergo a needs assessment and have the opportunity to speak with a case worker about your concerns. This lays the foundation for your care plan, a road map that helps meet the goals that you outline with our team of professionals.
Same Day Access operates on a first-come, first-served basis, and the availability of time slots is limited. Please be aware that Same Day Access times and services vary by location
Same Day Access Hours
SYRACUSE
1045 James St, Syracuse, NY
ROCHESTER
175 N Winton Rd, Rochester, NY
Frequently Asked Questions
What is Same Day Access?
Same Day Access provides rapid assessment of an individual’s needs. You may not be able to see a provider immediately. This service helps expediate the process that clients must go through for Liberty Resources to understand their mental health and/or substance use needs. Clients do not need an appointment to come for Same Day Access services.
Who should come for Same Day Access?
Anyone who is looking to receive services at Liberty Resources.
What should I bring to Same Day Access?
Please bring your insurance card. If you do not have insurance, Liberty Resources will still provide services to you regardless of your ability to pay. We have a Sliding Fee Scale for qualifying individuals. Please email our Benefits Team for more information.
What happens during Same Day Access?
You will meet with an Same Day Access Representative who will perform a Needs Assessment. The representative will ask you questions about your current symptons, your history with mental health and substance use, previous treatment plans and more. A Case Manager will meet with you to discuss the Needs Assessment and outline your next steps. You will also need to complete a New Patient Enrollment form. Additional information may also be requested. You may not be able to see a provider for mental health or substance use services immediately.
It can take up to four (4) hours to complete your Same Day Access appointment.
Please contact 911 if you are experiencing an urgent issue that needs immediate medical attention.
I came for Same Day Access but was unable to be seen. What should I do?
We have a certain amount of slots available. If you are unable to be seen, you can come back on the next day that Same Day Access services are available.
What is Same Day Access?
Same Day Access provides rapid assessment of an individual’s need for mental health and/or substance use services. You may not be able to see a provider for mental health or substance use services immediately. This service helps expediate the process that clients must go through for Liberty Resources to understand their mental health and/or substance use needs. Clients do not need an appointment to come for Same Day Access services.
Who should come for Same Day Access?
Anyone facing challenges from mental health and/or substance use concerns.
What should I bring to Same Day Access?
Please bring your insurance card. If you do not have insurance, Liberty Resources will still provide services to you regardless of your ability to pay. We have a Sliding Fee Scale for qualifying individuals. Please email our Benefits Team for more information.
What happens during Same Day Access?
You will meet with an Same Day Access Representative who will perform a Needs Assessment. The representative will ask you questions about your current symptons, your history with mental health and substance use, previous treatment plans and more. A Case Manager will meet with you to discuss the Needs Assessment and outline your next steps. You will also need to complete a New Patient Enrollment form. Additional information may also be requested. You may not be able to see a provider for mental health or substance use services immediately.
It can take up to four (4) hours to complete your Same Day Access appointment.
Please contact 911 if you are experiencing an urgent issue that needs immediate medical attention.
I came for Same Day Access but was unable to be seen. What should I do?
We have a certain amount of slots available. If you are unable to be seen, you can come back on the next day that Same Day Access services are available.
What to expect.
Wholehearted Health
Integrated, whole-health care
Our approach links physical, social, emotional, and mental health with a multi-disciplinary treatment team integrating services across a full spectrum of care. We ensure that no aspect of your overall health is neglected.
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Quality Care
Highly trained clinicians
Our care teams include doctors, advanced practice medical professionals, nurses, care coordinators, therapists and others—all of whom are well trained in their fields.
Convenient
Pharmacy and Lab On-Site
The on-site Genoa Pharmacy and our integrated lab services offer the convenience of managing all your care needs under one roof.
Affordable
Quality care within your means.
We accept Medicaid, Medicaid Managed Care, and most commercial-insurance plans. We support everyone, regardless of their ability to pay.
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Why Liberty Resources?
CHOICE
We understand that feeling comfortable with your doctor is what’s best for your health. Our patients can see the same provider each visit if preferred.
COMPASSION
Our team truly cares about the health and well-being of the patients we support and understands all of the factors that can impact someone’s overall health.
COORDINATION
Our patients have access to mental health and substance use treatment as well as care coordination services.
We want to hear from you.
Your feedback is so very valuable in helping us provide the best care possible.
