Comprehensive Care Coordination

Onondaga County
Oswego County
Oneida County
Cayuga County
Madison County
Monroe County
Wayne County

Our Mission

Care Coordination is dedicated to the health and well-being of the whole person. We strive to connect families and individuals with the services they need and want – in order to be happier, and healthier.

Care Coordination Supports

Scheduling doctor appointments
Help with arranging transportation
Medication management
Access to specialists and other providers
Connecting with educational supports
Referrals to community support services
Connecting to your support system

Eligibility criteria

Individuals must be enrolled in Medicaid and meet eligibility criteria by having two or more chronic health conditions or one of the following single qualifying conditions: HIV/AIDS, Serious Emotional Disturbance, Complex Trauma, Sickle Cell Disease and Serious Mental Illness (SMI) in adults. Liberty Resources is a certified provider in Madison County, which allows individuals residing in this county to be enrolled who are not eligible for Medicaid.

Contact

carecoordination@liberty-resources.org
Phone: 315-413-7606

Onondaga and Oswego Counties
1045 James Street
Syracuse, NY 13210
Monday–Friday: 8:30 am – 4:30 pm
Directions>

Madison and Oneida Counties
218 Liberty Street
Oneida, NY 13421
Monday–Friday: 8:30 am – 4:30 pm
Directions>

Cayuga County
75 Genesee Street
Auburn, NY 13021
Monday–Friday: 8:30 am – 4:30 pm
Directions>

Monroe & Wayne Counties
175 Winton Rd N.
Rochester, NY 14610
Monday–Friday: 8:30 am – 4:30 pm
Directions>

About

New York
Texas

FEATURES

Liberty Resources offers Telehealth services, live-interactive videoconferencing with highly trained clinicians, through our Integrated Health Care and our Texas Family Services programs. Telehealth Counseling and Telehealth Psychiatry involve direct interaction between a counselor or psychiatrist and the client.

Telehealth helps meet patient’s needs for convenient, affordable, and readily accessible mental health services.

There are a number of benefits, such as:

Improved access to mental health specialty care that might not otherwise be available (e.g., in rural areas).
Reduces the barrier of stigma.
Brings care to the patient’s location.
Vital patient information is safely kept and made easily accessible to the appropriate health care team treating the patient.
Telehealth can address an immediate need that may not otherwise be addressed.
Reduces potential transportation barriers, such as lack of transportation or the need for long commutes.
Saves travel time for patients.

Eligibility Criteria

Eligibility for Telehealth services is determined internally by the programs that offer them. If you are currently a client of our Texas Family Services or Integrated Health Care, connect with your provider to learn more.

Contact

Integrated Health Care
1045 James Street
Syracuse, NY 13203
Phone (315) 425-1004
Fax (315) 472-1759
info@liberty-resources.org
Office Hours: Monday–Thursday: 8:00 a.m. – 7:00 p.m., Friday: 8:00 a.m. – 5:00 p.m.
Directions

Texas Family Services
5151 Flynn Parkway – Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752
Fax (361) 452-3180
txtelehealth@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions

About

Syracuse, NY
Fulton, NY

FEATURES

Care When and How You Need It

Sick visits scheduled within 24 hours
Timely ED and hospital follow-up
Receive timely communication of lab and radiology results via letters, phone calls, and/or patient portal
Referrals completed in real time, before you leave
Provider continuity—same provider each visit, if requested by the patient

Care How You Want It

On-site-lab draws in the same room that you are seen
On-site mental health services including counseling, psychiatry, group therapies, and drug and alcohol treatments with unified primary care and mental health personalized treatment plans
Behavioral health intake appointments made in real time through warm handoffs
On-site pharmacy and full-time pharmacist available for consultation
On-site pharmacy and full-time pharmacist available for consultation
On-site medical-assisted treatment of opioid-related illness
Comprehensive women’s health assessments
Comprehensive contraception planning and pregnancy-prevention treatments
Same-day access to STD screening and STD preventive counselling
On-site comprehensive care coordinators
Receive medications and treatments on site to avoid unnecessary ED visits
On-site spirometry testing to assess for and treat asthma and COPD

Physical Health

Traditional primary care services
Work or school physicals
Sick visits
Preventive care and screenings
Women’s health care
STD testing and counseling
Contraception
Medication management and lab draws
Immunizations
Outpatient procedures
Chronic-condition management
Referrals to specialists
Wellness planning

Wellness Programs

Nutrition Program—Learn about healthy foods and the importance of eating well.
Smoking Cessation—Nicotine replacement therapy (NRT) can help with withdrawal and cravings, and it comes in a variety of forms to help you quit smoking.
Weight Loss—Learn strategies to lose weight long-term, combined with personalized maintenance options.
Meditation—Build skills to manage everyday stress; increase patience; promote better sleep; and help you physically, mentally, and emotionally.
Wellness Program—Take an inclusive approach to your health. Learn about exercise, stress reduction, and healthy living.

Patient-Centered Medical Home

Liberty Resources Primary Care has been awarded Patient-Centered Medical Home (PCMH) recognition by the National Committee for Quality Assurance (NCQA) for its evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships.

Eligibility Criteria

Liberty Resources is accepting new patients ages 18 and up.

New Patient Referral Form

Download >

Contact

Onondaga County

1045 James Street
Syracuse, NY 13203
Directions

Phone 315-413-7865
Fax (315) 679-5990

Monday – Friday
9:00AM – 5:00PM

Oswego County

14 Crossroads Drive
Fulton, NY 13069
Directions

Phone 315-887-1840
Fax (315) 679-5990

About

Monroe County

FEATURES

The Recovery Support Navigator Team provides family-focused (or other loved one–focused) services designed to guide, educate, and support families through the substance-use-disorder treatment and recovery process through peer and family support.

For a Loved One / Family Support

The Family Support Navigator (FSN) assists families with accessing local treatment and support service.
The FSN will develop relationships with Monroe County addiction prevention, treatment and recovery services, managed-care organizations, local substance-use-disorder councils, and community stakeholders too.

For Myself / Peer Advocate

The Peer Advocate helps establish connections to addiction treatment after an opioid-overdose reversal, after discharge from another addiction-related ED visit, or as needed in other settings.
Critical connections for a person’s start on the path to recovery

Help Where It’s Needed

The team is composed of both Family Support Navigators and Peer Advocates that are community based and embedded in hospital and detox settings.

Understanding and Education

Peer Advocates provide emotional support, share insights about the treatment process, and assist the client in obtaining services.
Help in understanding the progression of substance-use-disorders and navigation of the treatment service-delivery system.
Engages individuals and their loved ones in recovery-focused activities including substance–use-disorder and opioid-abuse treatment, counseling, support groups, peer interactions, and community services.

Connecting with Integrated Health Services

Participants in the Recovery Support Navigator program are able to access the therapeutic counseling and psychiatric services of Liberty Resources Behavioral Health Center, located in the same operational space.
Learn More

Family Guidance and Support Group

Guidance & education for those supporting a loved one who is suffering from substance-use addiction. Learn how you can help enhance the recovery process. Visit our Facebook Events Page for updates.
WHEN: 6:00p.m. – 7:30 p.m., 1st & 3rd Thursday every month
WHERE: Liberty Resources, Inc.
175 Winton Rd N
Rochester, NY 14610
WHO: for families, loved ones, and friends

Emergency Response to Opioid Overdose

The Liberty Resources Recovery Support Navigator Team (RSN) has teamed up with the Monroe County Department of Public Health (DPH) and created a collaborative pilot program. The goal of this program is to connect Liberty Resources’ Peer Specialists and Family Support Specialists to individuals and families who have recently experienced an overdose.

The DPH receives information on anyone who has suffered an overdose, from both the Rochester Police and Sheriff’s departments within 24 hours of that overdose. The DPH then informs the Recovery Support Navigator Team, and we deploy a Peer and/or Family Support Specialist to that individual and/or family upon receiving the referral. The team starts with telephonic outreach and then works together with that individual in a person-centered approach to develop a plan of support. The RSN Team takes a Peer Model/Harm Reduction approach as well, which means that we are not here to tell anyone what to do, but rather to deeply listen to the needs of the individual and/or family.

Eligibility Criteria

The Recovery Support Navigator program is available for people in need of recovery support and for families of those who are in recovery.

Contact

Recovery Support Navigator
175 Winton Rd. N
Rochester, NY 14610
Family Support Phone (855) 778-1200;
Peer Advocate Support (855) 778-1300
RecovNavigator@Liberty-resources.org
Monday – Friday
9:00am – 5:00pm
Directions

Suicide Prevention Lifeline
1-(800)-273-TALK (8255)
TTY: 1-(800)-799-4889
http://www.suicidepreventionlifeline.org
24-hour, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. Your call is routed to the nearest crisis center in the national network of more than 150 crisis centers.

National Helpline
1-(800)-662-4357 (HELP)
TTY: 1-(800)-487-4889
Help is available in both English and Spanish. Learn more about the SAMHSA National Helpline.

Geri Johnson, MDiv, CASAC-MC, CCTP

SUD Therapist

WITH US SINCE 2022

Geri Johnson joined Liberty Resources’ Substance Use Disorder team as a Therapist in the Integrated Health Care Clinic. She is a Masters level CASAC and has worked in the Substance Use field for over 20 years. Geri also holds a Master of Divinity from Naropa University and completed a chaplain residency in a Level 1 trauma hospital in York, PA. She is licensed in North Carolina as a Clinical Mental Health Counselor and is a Certified Clinical Trauma Professional. She is also a mother of two adult daughters, and a grandmother to seven. Geri has a mastery at baking cookies, tent camping, and spending time alone in the wilderness.

About

Onondaga County
Madison County
Oswego County

Support Services

Liberty Resources Community-Based Support Services are developed through an initial assessment and a close collaboration between our team and the individuals we serve. Our goal is to provide and connect people with the supports and resources they need to be happy, healthy and continue with their mental health and/or substance use recovery.

Assessment & Plan of Care

Initial assessment to determine eligibility in your own home.
We work in collaboration with the people we serve to develop their individual plan of care.
Services are tailored to meet the needs and goals of those receiving care.

Community Psychiatric Support

Receive therapeutic treatment from a licensed clinician in your home.

Habilitation & Psychosocial Rehabilitation

Gain or regain life skills, such as making social connections, and self-advocacy.

Independent Daily Living and Social Skills

Learn how to build and negotiate relationships.
Help managing daily life stressors like budgeting, cooking, cleaning, medication management and access to transportation.

Managing Crises – Crisis Respite Services

Help managing mental health and substance-use crises in a safe environment.
Come to a safe place to stay in the community and be supported by people who also have lived experience with mental illness and substance-use disorders.
Learn coping skills and learn how you might be able to prevent crises in the future.

Employment

Individual employment support
Choice of employment goals and counseling
Support in finding and keeping a job
Support to help you stay on the job and start career planning

Peer and Family Supports

Get help from people who have been there.
Get support from people who are in recovery.
Give your family and friends the knowledge they need to help support you.

Eligibility Criteria

These services are available for people 21 and over who are enrolled in a Medicaid Managed Care Health and Recovery Plan (HARP) and who, after a short assessment, are found to be eligible.

Contact

Onondaga, Madison, and Oswego Counties
1045 James Street | Syracuse, NY 13203
Phone (315) 413-7635
core@liberty-resources.org
Directions >

Thomas Murphy, MA, M.Div, CASAC-MC

Clinical Director

WITH US SINCE 2021

Thomas Murphy brings to Liberty a wealth of experience in the field of substance use treatment and a true passion for supporting those in recovery. Tom has been working in the field since 2009 and has provided direct therapeutic services and clinical supervision at a variety of Central New York addiction recovery providers, including Crouse Hospital, and Upstate University Hospital. He also served as a Medical Education Facilitator at St. Joseph’s Family Medicine Residency program, focusing on mental health and substance use treatment education. Tom is a native of Central New York; loves skiing with his family in Vermont and continues to work for Habit for Humanity in the U.S. and abroad.

Charlene Olmsted

Peer Advocate

WITH US SINCE 2021

I have worked as a peer specialist previously and bring the team an extensive background in various areas such as substance abuse, mental health, domestic violence, and homelessness to name a few. I am trained in Crisis management, Substance Abuse and Mental health. I have my Bachelors in Criminal justice and currently working on my Masters to become a licensed mental health counselor.

Louis Shirley, CRPA

Peer Advocate

WITH US SINCE 2016

I have worked as a peer at Liberty resources since 2016. I have been clean and sober in recovery since Valentine’s day of 2010. Recovery isn’t just a job for me it is my life I live every day.

Zachary Cook, CASAC-T

Substance Use Counselor

WITH US SINCE 2021

I made the move from working in the Prevention Field to becoming a CASAC-T here with Liberty in July 2021. I have always enjoyed working with people, and I completed the CASAC program at OCC in 2019. I have worked in Mental Health settings and the knowledge and experience that I have gained has allowed me to better serve the people I work with. On the free time I enjoy spending time at the 1000 Islands and being with my family and dog!

Whitney Glover, RN

Nurse – Mental Health & Substance Use

WITH US SINCE 2019

Whitney started with Liberty Resources in 2019 as a mental health RN. She resides in Syracuse, NY with her fiancé, stepson, dog and kitten. She is a strong advocate for patients and believes that everyone can lead a healthy life no matter what obstacles are present. Whitney graduated from JCC, worked in the ICU for three years and then moved to the outpatient role with the desire to help an underserved population. She started working with the substance use disorder division due to her passion for assisting people struggling with addiction and her strong belief that recovery is possible for everyone.

Alann Weissman-Ward, M.D.

Medical Director

WITH US SINCE 2021

Alann Weissman-Ward is a Board Certified Addiction Medicine and Family Medicine Physician. Prior to his role at Liberty Resources, he served as a Medical Director for Commonwealth, and inpatient rehabilitation program that is part of Crouse Hospital Chemical Dependency Treatment Services. Dr. Weissman-Ward has provided care for socially and economically overburdened patients in a multitude of settings, including Urban Indian Health Centers, County Jails, and countrywide via telemedicine. He continues working for Plume, a telehealth company that provides Hormone Replacement Therapy for non-binary/trans/gender expansive patients and is a strong advocate and provider of gender affirming healthcare.

Melissa Jillson, LMSW

VP Clinic & Community Based Services

WITH US SINCE 2004

Melissa Jillson is a Licensed Master Social Worker and has been working in the field of human services since 2004. Most recently Melissa assumed the role of Vice President of Clinic and Community Based services and oversees the operation and development of the Integrated Healthcare Clinic, Adult and Children Health Home Care Management, and Adult Home and Community Based Services. Melissa received her Bachelor of Science in Psychology from SUNY Cortland and her Master’s in Social Work from Syracuse University. She has successfully designed and executed the start-up up several programs vital to the community including community-based residential, crisis stabilization and peer based services, for individuals with complex behavioral health issues. Melissa is well versed in budget planning and oversight, contract management, and in engaging external stakeholders to support new community based initiatives.

If You Have Been Sexually Assaulted or Raped

You can call the Help Restore Hope Center hotline at 1-855-9NOWSAFE/1-855-966-9723 for assistance with knowing your rights, and/or for accompaniment to both medical care and/or law enforcement agencies.

IT IS YOUR RIGHT TO NOT REPORT THE RAPE TO POLICE!

You can seek medical attention to help with physical injury.
Medical care can be important to assist with the prevention of HIV and Sexually Transmitted Infections.
Medical care can be sought to assist with the prevention of pregnancy due to the rape.
A Rape Kit can be used to collect evidence of the rape.
Should you decide to prosecute the rape, a Victim’s Advocate from the Help Restore Hope Center can assist you through the Criminal Justice Process.

Important information you should know if you were sexually assaulted!
Wanting to wash, shower, and change clothes is a natural impulse after a sexual assault, but wait. If you have not done so already, do not:

Take a bath or shower
Brush your teeth
Go to the bathroom
Douche
Change your clothes
Brush your hair
Eat or drink anything

As uncomfortable as you may be, if you can avoid doing any of these things, you will preserve evidence that can help convict the person who raped you. If you have already washed up, don’t worry–but don’t wash any more. If you have taken off the clothes you were wearing when you were assaulted, put them in a clean shopping bag and take them with you to the hospital.

Go directly to the hospital emergency room. If you have already called the Help Restore Hope Center, an Advocate will meet you there. If not, ask the hospital to call the Center for you. We will be there as soon as possible. At the hospital, a nurse will offer to call the police for you. This is your choice. The police will not be called automatically, either by the hospital or by Center staff. This is to protect your privacy. There are some circumstances in which hospital staff are required to notify the police: if a gun or knife was used or if there is reason to suspect child sexual abuse. How much or little you choose to tell the police in these cases is still your choice; the intent is to protect you or someone else from further harm in these grave situations.

What to do when you’ve been sexually assaulted.

If You Have Been Sexually Assaulted or Raped

You can call the Help Restore Hope Center hotline at 1-855-9NOWSAFE/1-855-966-9723 for assistance with knowing your rights, and/or for accompaniment to both medical care and/or law enforcement agencies.

IT IS YOUR RIGHT TO NOT REPORT THE RAPE TO POLICE!

You can seek medical attention to help with physical injury.
Medical care can be important to assist with the prevention of HIV and Sexually Transmitted Infections.
Medical care can be sought to assist with the prevention of pregnancy due to the rape.
A Rape Kit can be used to collect evidence of the rape.
Should you decide to prosecute the rape, a Victim’s Advocate from the Help Restore Hope Center can assist you through the Criminal Justice Process.

Important information you should know if you were sexually assaulted!
Wanting to wash, shower, and change clothes is a natural impulse after a sexual assault, but wait. If you have not done so already, do not:

Take a bath or shower
Brush your teeth
Go to the bathroom
Douche
Change your clothes
Brush your hair
Eat or drink anything

As uncomfortable as you may be, if you can avoid doing any of these things, you will preserve evidence that can help convict the person who raped you. If you have already washed up, don’t worry–but don’t wash any more. If you have taken off the clothes you were wearing when you were assaulted, put them in a clean shopping bag and take them with you to the hospital.

Go directly to the hospital emergency room. If you have already called the Help Restore Hope Center, an Advocate will meet you there. If not, ask the hospital to call the Center for you. We will be there as soon as possible. At the hospital, a nurse will offer to call the police for you. This is your choice. The police will not be called automatically, either by the hospital or by Center staff. This is to protect your privacy. There are some circumstances in which hospital staff are required to notify the police: if a gun or knife was used or if there is reason to suspect child sexual abuse. How much or little you choose to tell the police in these cases is still your choice; the intent is to protect you or someone else from further harm in these grave situations.

About

Broome County
Cortland County
Chemung County
Chenango County
Jefferson County
Lewis County
Madison Country
Oneida County
Schuyler County
St. Lawrence County
Steuben County
Tompkins County
Tioga County

Our Features

Our program is specifically designed to meet the needs of individuals requiring cognitive, physical, emotional, and behavioral rehabilitation. All of our services are focused on the needs and desired outcomes of the individuals and families we serve.

Service Coordination

The Service Coordinator helps the individual to attain services and to apply to the HCBS/TBI waiver. They are responsible for coordinating and monitoring the provision of all services in the individual’s Service Plan. Together, the Service Coordinator and the individual collaborate to develop the individualized Service Plan, which reflects the individual’s goals, interests, and desired outcomes. Also, the Service Coordinator is responsible for continuing the development, implementation, monitoring, and provision of the Service Plan on an ongoing basis. The Service Coordinator serves as an advocate for the individual in ensuring that all services are implemented as outlined in the Service Plan.

Case Management

In conjunction with residential services, Liberty Resources also offers Case Management. A Case Manager is designated to help recipients of extended services to receive the most-appropriate services to meet their needs. The Case Manager and the individual collaborate to develop an individualized plan of care, which reflects the individual’s goals, interests, and desired outcomes. The Case Manager also ensures that the provisions of services meet the policy requirements and standards that have been set by the insurance carrier. Also, the Case Manager is responsible for continuing the development, implementation, monitoring, and provision of the patient’s individualized plan on an ongoing basis. The Case Manager not only serves as an advocate for the individual in ensuring that all services are implemented as outlined in the plan but also coordinates and collaborates with any internal or external agencies or providers that are needed to effectively facilitate the plan.

Independent-Living Skills Training

Independent-Living Skills Training and Development services are designed to improve the ability of the individual to live as independently as possible in the community. ILST services may be provided in the individual’s home or in the community. ILST services may include assessment; training; and supervision of, or assistance to, individuals with issues related to self-care, medication management, task completion, reduction/elimination of maladaptive behaviors, problem-solving skills, money management, pre-vocational skills, and the skills that are needed to maintain a household.

Structured-Day Program

Structured-Day Program services are provided in an outpatient congregate setting or in the community. These services are designed to improve or maintain the individual’s skills and ability to live as independently as possible in the community. Individuals may choose to engage in groups that emphasize basic work skills, problem-solving, communication, computer operation, cooking, and a wide range of other activities that work on promoting or sustaining their ability to be independent within their community.

Residential Services

Residential services are currently provided to those individuals who have sustained a traumatic brain injury and have a variety of insurances, such as Worker’s compensation, no-fault insurance, or private insurance. The residences are located close to community services and to our Structured-Day Program. These services include support with activities of daily living, community integration, homemaker or housekeeping services, and other personal-care tasks. Also, these services provide safety and oversight of those individuals who require such assistance. The residential environment enables the residents to learn at their own pace and to gain skills that facilitate greater personal independence and self-esteem.

Licensed Home Care Provided by Personal Care Aides

Our Registered Nurse provides an assessment in the development of a care plan that is centered on the needs of the client. A Personal Care Aide not only performs basic personal-care tasks but also provides support with the activities of daily living to help individuals recover in the comfort of their own home:

Prepares and serves meals to fit the nutritional needs of the client
Maintains general cleanliness of the home: launders clothing and bed linens; dusts; vacuums; washes dishes; thoroughly cleans the kitchen and bathroom
Ensures that all needed supplies are readily available for client and program use
Supports and helps clients with banking, medical appointments, and shopping
Provides assistance with self-administration of medication

Eligibility criteria

Services are provided through the Home and Community-Based Medicaid Traumatic Brain Injury (HCBS/TBI) waiver and are regulated by the New York State Department of Health. The program also provides services for individuals who have other insurances, such as New York State Insurance Fund, New York State Workman’s Compensation, and private pay.

Contact

Cortland County
149 Main Street
Cortland, NY 13045
Phone (607) 218-6055
info@liberty-resources.org
Monday–Friday: 8:00 am – 4:00 pm
Directions >

About

Our Features

Social adult day services provide care to frail and disabled older adults in a supervised group setting within the community. All services are based on an individual care plan and on assessment of the participant’s needs and goals. Social adult day services provide a break to caregivers, and gives peace of mind to working caregivers.

Social Activities

Our mission is to offer progressive services in the least restrictive, most community-based setting possible for each individual by providing an adult day social model program in a clean, nourishing and compassionate environment.

Interaction and engagement with other participants during planned activities
Classes, discussion groups, and hands-on activities
Safe, escorted excursions to a multitude of community destinations, including local museums and parks
Movies and community gardening
Special guests and educational speakers
Mental-stimulation games, such as bingo and chess
Musical entertainment and sing-a-longs
Discussion groups about books and current events
Creative writing and book clubs, photography group
Holiday and birthday celebrations
Computer classes

Personal Care

Nutritious lunch and snacks served daily
An alternative meal selection provided for those with special dietary requirements
Feeding support for those who have difficulty eating
Help with grooming and other personal-care activities
Daily exercise and therapy groups

Caregiver Supports

Caregivers can attend to their own personal needs while their loved one participates in our day program
Caregivers will have ongoing input regarding the activities and supports provided to the participant
Guidance on how they can better support the participant at home
Personal comfort knowing that their loved one is in a safe, nourishing environment

Eligibility Criteria

Individuals must require hands-on assistance or supervision in activities of daily living (mobility, transfers, bathroom assistance, and/or eating). This can be due to a physical disability such as a stroke or frailty, or it could be due to cognitive impairments such as Alzheimer’s disease or other dementias.

Central New York
149 Main Street
Cortland, NY 13045
Phone (607) 218-6055
info@liberty-resources.org
Monday–Friday: 8:00 am – 4:00 pm
Directions >

MEDICAID

MEDICARE

AETNA

MOLINA

Molina CHP
Molina Medicaid/HARP
Molina Essential Plans

EXCELLUS

Blue Cross/Blue Shield (Commercial)
Most Out of Area Plans (OOA) Accepted – Acceptance Based on Verification
HMO and POS OOA –Subject to Out of Network (OON) Benefits
Excellus (BCBS) Medicare Advantage Plan
Blue Choice Options Medicaid/HARP
Excellus CHP
Excellus (BCBS) Exchange Products

EMPIRE BCBS is an OUT OF AREA BCBS Plan –
Out Of Area Rules Apply
EMPIRE Plan (State Employees ONLY)
NON-PAR for Mental Health Benefits which are carved out to Beacon Health Options
Medical Benefits administered by United HealthCare
Lifetime Benefit Solutions (formerly known as RMSCO)

FIDELIS

Fidelis MCD/HARP
Fidelis CHP
Fidelis Exchange Products
Fidelis MCR Advantage Plans

To learn more about applying for health insurance, including Medicaid, CHPlus, Essential Plan, and Qualified Health Plans through NY State of Health, The Official Health Plan Marketplace, visit www.nystateofhealth.ny.gov or call 1-855-355-5777.

MEDICAID

MEDICARE

AETNA

BEACON HEALTH MEDICAID and CHP

Independent Health
Fallon Health Weinberg
Affinity Health Plan (Out Of Area – OOA)
Amida Care (OOA)
Center Light Healthcare (OOA)
Elderplan (OOA)
Integra Managed Care (OOA)
MetroPlus Health Plan (OOA)
RiverSpring Health (OOA)
Touchstone Health (OOA)
VNSNY Choice (OOA)

EXCELLUS

Blue Cross/Blue Shield (Commercial)
Most Out of Area Plans (OOA) Accepted – Acceptance Based on Verification
HMO and POS OOA –Subject to Out of Network (OON) Benefits
Excellus (BCBS) Medicare Advantage Plan
Blue Choice Options Medicaid/HARP
Excellus CHP
Excellus (BCBS) Exchange Products
Lifetime Benefits Solutions (formerly known as RMSCO)

EMPIRE BCBS is an OUT OF AREA BCBS Plan – OOA Rules Apply
EMPIRE Plan (State Employees ONLY)
NON-PAR for Mental Health Benefits which are carved out to Beacon Health Options
Medical Benefits administered by Empire BCBS

FIDELIS

Fidelis MCD/HARP
Fidelis CHP
Fidelis Exchange Products
Fidelis MCR Advantage Plans

MOLINA

Molina CHP
Molina Medicaid/HARP
Molina Essential Plans
MVP
MVP Medicaid
MVP CHP
MVP Commercial Products

UNITED HEALTHCARE/OPTUM

United Healthcare Community Plan (MCD) (Wellness4Me)
United Healthcare Medicare Advantage plan
United Healthcare Dual Complete (MCR/MCD)
United Healthcare Commercial
UMR Commercial

To learn more about applying for health insurance, including Medicaid, CHPlus, Essential Plan, and Qualified Health Plans through NY State of Health, The Official Health Plan Marketplace, visit www.nystateofhealth.ny.gov or call 1-855-355-5777.

Developmental Disabilities Support

Onondaga County
Oswego County

Our Mission

Liberty Resources Supports for Employment is committed to helping individuals find and maintain long term employment. Through meaningful work, the individuals we serve can find purpose, fulfillment and a true connection to the communities in which they live.

Finding Employment

Each individual is assigned a team of employment specialists.
The team works together through screening and assessment, job development, intensive training, and extended services once established in a job.
We work closely to understand the person’s job interests, preferences skills, and experience.
We develop relationships with local employers to help provide great opportunities for those we serve.

On-the-Job Coaching and Support

During the intensive training period, the participant learns the job with the help of a job coach.
Extended services provide continued support that helps the employee and employer maintain a successful working relationship.
A successful outcome occurs each time a person secures employment, trains for that employment with or without supports, and is able to maintain that position for at least 90 days after intense supports have been reduced.

Eligibility criteria

Candidates in this program will meet, at minimum, OPWDD, OMH, ACCES-VR, and CBVH criteria for having a significant disability and must have a vocational goal that focuses on competitive community employment.

Contact

Onondaga & Oswego Counties
6723 Towpath Road
E. Syracuse, NY 13057
Phone (315) 425-1004
Fax (315) 479-7904
Monday–Friday: 8:30 am – 4:30 pm
Directions >

Chronically Homeless

Onandaga County

Our Mission

The HUD Permanent Supportive Housing (PSH) program assists persons with substance-use disorders and mental health issues that create barriers to permanent housing. The HUD PSH program is composed of 29 units spread throughout Onondaga County. Each tenant has a private apartment and is responsible for an appropriate portion of the rent every month.

Housing Support

Rental subsidies to make rent affordable
Linkage to affordable housing options
Linkage to social services and other local resources
Tenant/landlord conflict resolution

Treatment Support

Provide linkage to appropriate substance-use and mental health treatments and to social services
Support adherence to treatment planning

Eligibility criteria

Applicant/primary tenant must be at least 18 years of age. The applicant must meet the definition of “HUD Chronic Homelessness.” The applicant’s income must fall below the federal poverty level. The applicant must have current proof of disability.

Contact

Onondaga County
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions

Mental Health (OMH Supportive Site)

Madison County

Our Mission

Mental health issues can impact many facets of daily living including access to permanent housing, a crucial component of maintaining an individual’s health. Our Mental Health Supportive Housing programs provide services and financial supports for individuals transitioning from a residential setting and also for individuals who are at risk of homelessness.

Housing Placement

Our Housing Counselors ensure that individuals have the ability to exercise their right to choose where they are going to live, taking into consideration the recipient’s functional skills, the range of affordable housing options available in the area, and the type and extent of services and resources that recipients require to maintain their residence within the community.

Financial Supports

The program provides financial assistance to recipients who meet income guidelines. Liberty Resources successfully provides rental stipends, moving costs, security deposits, and utility assistance to more than 80 recipients a year.

Case Management Services

Housing Counselors offer case management services, supportive counseling—including crisis intervention, ongoing assessment and support planning, and independent-living skills training. We encourage participants to develop natural community supports and to use community resources to strengthen their bond to their neighborhood and encourage integration into community.

Eligibility criteria

Each program provides services to adults, age 18 or older, with a documented mental health disorder. To request an application for the Supportive Scattered-Site Apartments, please call the number listed below. Following completion and submission of an application, the housing counselor will make contact to schedule an appointment to determine eligibility.

Contact

Madison County
218 Liberty Street
Oneida, NY 13421
Phone (315) 363-0048
info@liberty-resources.org
Monday–Friday: 8:30 am – 4:30 pm
Directions

Mental Health Recovery

Madison County

Our Mission

Residents in the Apartment Treatment Program have the opportunity to enhance their independent living skills in a less restrictive setting and under realistic conditions of personal responsibility, while still having access to program staff on a daily basis for instruction, assistance, and support.

Round-the-Clock Access

Staff are available to participants 24 hours per day, 7 days per week.

Custom-Care Plan

Trained staff members work with participants to develop individualized service plans that work for them and meet them where they are.
Participants are encouraged and assisted with pursuing educational and/or vocational goals.
Appropriate community referrals are made to social services, so that clients can receive the necessary community supports to continue with their recovery.

Ongoing Support

Participants receive case management services, supportive counseling including crisis intervention, ongoing assessment, and independent-living skills training.
Participants take an active role in all decisions regarding their treatment and discharge planning.

Eligibility

Participants of this program will be 18 years of age or older with a mental health diagnosis. To request an application for the Apartment Treatment Program, please contact us at the number listed below. A trained staff member will make contact to schedule a phone screening.

Contact

Madison County
Multiple Housing Locations in Oneida, New York
Oneida, NY 13421
Phone (315) 363-1441
Fax (315) 363-8663
venture@liberty-resources.org
Monday-Friday 9:00am-5:00pm

Substance-Use Recovery – Supportive Living

Madison County

Our Mission

Supportive Living for Substance-Use-Disorder Recovery

This program is the next step in an individual’s road to recovery. We support clients with their housing and treatments to create stability and safety. This program consists of scattered apartment sites and housing. All the housing is conveniently located and within walking distance of desired community resources.

Round-the-Clock Access

Staff are available to residents 24 hours per day, 7 days per week.

Custom-Care Plan

Trained staff members work with participants to develop individualized service plans, outlining goals that will assist them in maintaining their recovery and achieving housing, employment, and educational goals.
Appropriate community referrals are made to social services, so that clients can receive the necessary community supports to continue with their recovery.

Ongoing Support

Participants receive case management services, supportive counseling including crisis intervention, ongoing assessment, and independent-living skills training.
Participants take an active role in all decisions regarding their treatment and discharge planning.

Eligibility criteria

Participants of this program will be 18 years of age or older with a diagnosis of alcohol/chemical dependency. Participants will complete a course in chemical-dependence treatment or rehabilitation in an inpatient or outpatient setting and have an established support system and recovery plan. Participants must be able to function without 24-hour-a-day on-site supervision.

Contact

Madison County
Multiple Housing Locations in Oneida, New York
Oneida, NY 13421
Phone (315) 280-0551
Fax (315) 280-0482
residentialservices@liberty-resources.org
Monday-Friday 9:00am-5:00pm

Download the Residential Services Application

Venture House

Madison County

Our Mission

Residents of Venture House are referred to treatment providers within the community to address their mental health and/or substance-use disorders. Clients and staff work collaboratively in the development of their plan. Service is based on increasing personal self-determination and improving self-sufficiency by enhancing and connecting natural and community-based supports. Residents are then linked to appropriate services that address the full range of their needs and concerns, while reflecting client values and strengths.

Case Management Services

Linkage to substance-use-disorder and mental health programs; social services
Support and guidance with medication compliance and management
Transportation

Supportive Counseling and Recovery Planning

Provide one-on-one, person-centered support to meet individual goals through service planning, crisis planning, and community connections to increase independence through evidence-based practices and interventions.

Independent-Living Skills Education

Residents of Venture House take primary responsibility for general housekeeping, with everyone sharing responsibility in completing daily chores.
Dinner is eaten family-style, and residents take primary responsibility with the support of our staff for preparing their own breakfast and lunch.
Residents are provided with assistance and have ample opportunity to practice or regain independent-living skills through staff instruction and supervision.

Eligibility criteria

Venture House serves adults 18 years of age and older who are diagnosed with a DSM-V Axis I disorder—classified as a serious and persistent mental illness. To request an application, call the program directly.

Contact

Madison County
Oneida, NY
Phone (315) 363-1441
Fax (315) 309-8216
Hours: 24-hour community residence

Mesa Commons Permanent Housing

Onondaga County

Our Mission

Liberty Resources provides permanent housing to families who are homeless or housing vulnerable through our MESA Commons site, comprising two- and three-bedroom townhouse units.

Amenities

Each tenant has a private entry through a community courtyard.
All units have a half-bath upstairs and a full bathroom downstairs.
Included in the rent are heat, electricity, hot water, cooking fuel, stove, refrigerator, and garbage collection.
All units also include air conditioning a washing machine, and a dryer.
All living rooms and bedrooms are cable-ready and have telephone jacks.
No security deposit is required at MESA Commons.
Leases are required—with the period of the lease being month to month.

Supports

Sober and drug-free housing environment, with linkages to treatment and 12-Step meetings.
Case management, tenant conflict resolution, and linkages and referrals to Syracuse area services.
A variety of services are provided to residents at MESA, including monthly grocery assistance, tenant meetings, and on-site counseling.

Eligibility criteria

Applicants who are at least 18 years of age with a documented HIV/AIDS diagnosis who are homeless or have inadequate housing with income below the federal poverty level.

Contact

Onondaga County
6723 Towpath Road
E. Syracuse, NY 13057
(315) 425-1004
hivservices@liberty-resources.org
Monday–Friday: 9 am – 5 pm
Directions >

Transitional Housing – DePalmer House

Onondaga County

Our Mission

Liberty Resources offers transitional housing for homeless persons at our DePalmer location. The primary goal of this program is to provide an environment and level of services that will enable residents to attain and maintain safe, affordable permanent housing of their choice.

At least 92% of the clients who are served at DePalmer House are individuals in recovery from chemical addiction. At least two-thirds of the consumers who are served possess a diagnosed—and often untreated—coexisting psychiatric disorder. Many have had previous, recurrent episodes of homelessness.

DePalmer House is centrally located on the west side of Syracuse and is maintained as a confidential site. The two-story house consists of 10 beds with a full kitchen and dining room, two living rooms, three and a half baths, and a full basement complete with storage. Also, there are two staff offices, which serve as confidential counseling areas. The program is staffed 24 hours a day by a program supervisor, assistant supervisor, three direct support professionals (including an awake overnight counselor), and four part-time relief staff.

Scope of Services

Supportive services offered within the program have allowed residents to address longstanding addiction issues that impede their ability to meet their housing needs. Other services-assist residents with complying with their medical treatment regimen, allowing more-fragile residents to improve their health to the point of being able to move into independent housing. DePalmer House program staff provide a variety of support services to meet the special needs of the population served.

DePalmer House offers linkages with social services, nutrition programs, local case management programs, chemical dependency treatment and mental health programs, health care, transportation, and other services and resources.

At the DePalmer House, patients’ goals include self-sufficiency and the attainment of permanent housing. The program staff assess each individual for needed services and assist them in connecting with these services.

Eligibility criteria

Individuals 18 years or older with a documented HIV/AIDS diagnosis and in a homeless or inadequate housing status who fall below the federal poverty level are eligible for this program. Referrals are routinely accepted from a variety of sources including hospitals, case management agencies, correctional facilities, drug and alcohol treatment centers, and area shelters. Self-referrals are also accepted. Applicants are required to attest, in writing, to their willingness to participate actively in their service plan and to abide by program rules.

Contact

Onondaga County
Syracuse, NY 13203
Phone (315) 475-1544

Maxwell House

Madison County

Our Mission

A diversified staff provides group and individual counseling and supportive services to help residents fulfill their service plan goals. Staff utilize principles of motivational interviewing to support individuals and empower them to make life choices that promote and sustain stable-housing options that are conducive to their recovery and health.

Case Management Services

Linkage to outpatient chemical dependency and mental health treatment programs
Assistance with social services and guidance in accessing the community services available
Linkage to care coordination services
Support and guidance with medication responsibility and management
Support with transportation within the community for needs, for events, and for legal appointments
Linkages to educational and vocational services

Supportive Counseling and Recovery Planning

Linkages to peer-empowerment services and community engagement
Regular sober-social events and outings
Life skills, vocational and recovery groups offered in program weekdays
Individual counseling with a dedicated counselor weekly
Self-help meetings offered in program: Alcoholics Anonymous and Refuge Recovery

Daily Living Skills Education

Referrals to primary care services
Public health education and screening opportunities
Coaching in development of coping and relapse-prevention skills
Skill development to help clients explore new sober-leisure activities: improve social skills, self-esteem, and responsibility
Guidance in maintaining a clean-living environment and support with personal hygiene skills, as needed

Eligibility criteria

Participants are adults with a diagnosed substance-use disorder and have completed a course of substance-use-disorder treatment or rehabilitation in an inpatient or outpatient setting, or they are involved in an intensive course of substance-use-disorder treatment in an outpatient setting.

Contact

Madison County
Oneida, NY
Phone (315) 363-8345
Fax (315) 280-0482
residentialservices@liberty-resources.org
Hours: 24-hour community residence

Download the Residential Services Application
Please submit application, bio-psychosocial evaluation, physical examination, lab work, and PPD results, via email: residentialservices@liberty-resources.org or fax: 315-280-0482. A staff member will make contact to schedule a phone screen. When admission criteria are met, the applicant will be admitted or placed on a waiting list for services.

School-Based Mental Health Treatment

Monroe County
Onondaga County
Oswego County

Our Mission

Our goal is to improve the qualityof life for our clients and to improve their ability to succeed academically. Liberty Resources School-Based Mental Health Services offers a holistic approach to mental health treatment, involving students, families, teachers, and other natural supports

In-school therapists are able to meet students during the school day, in the school setting.
Appointments with Liberty Resources therapists are billed through a family’s health insurance, and Medicaid is accepted.
We provide individual therapy; and family counseling at school, at home, or at the Integrated Behavioral Health Center on James Street in Syracuse.
Psychiatric evaluation and medication management are available through the Integrated Behavioral Health Center.
Crisis consultation and intervention are available.
For more information on School-Based Mental Health Services, speak with your child’s school administrator, or contact one of our sites.

Eligibility criteria

Services are available for any child, needing mental health supports, who is attending one of the school locations we serve.

Contact

School–Based Services
Onondaga & Oswego County
Phone (315) 472-4471
Fax (315) 472-1759

Monroe County
Phone 585-410-3370
bhcreferrals@liberty-resources.org

Telecounseling & Telepsychiatry

New York
Texas

Our Mission

Telecounseling and telepsychiatry offer interactive videoconferencing for patients to connect remotely with our skilled clinical care team. Telecounseling improves access to mental and behavioral healthcare by helping clients overcome barriers to care including scheduling limitations as well as mobility restriction, illness, travel, childcare challenges, and transportation difficulties.

FEATURES

Telecounseling services including:

Individual, Couples, & Family Counseling
Skills-Based Training (Mindfulness, DBT)
Psychoeducation (Stress & Anger Management)
Solution-Focused Treatment

Telepsychiatry services including:

Psychiatric Assessment & Care
Medication Management

Eligibility criteria

Eligibility for Tele-Counseling and Tele -Psychiatry services vary based on location. Please contact the appropriate region for details.

Contact

New York State
Phone (315) 472-4471
Fax (315) 472-1759
bhcreferrals@liberty-resources.org

Texas
5151 Flynn Parkway Suite 100
Corpus Christi, TX 78411
Phone: 361-446-9752
Fax: 361-452-3180
txtelehealth@liberty-resources.org
Directions >

Placement Diversion & Family Reunification Program

Texas

Our Mission

The mission of the program is to reunite children with their families and provide the services necessary to decrease continued juvenile offenses, prevent further placement outside the home, and support the family to maintain long-term stability.

PD/FRP is an outcome data-driven program with its foundation in the evidence-based Structural Family Therapy Model. The Placement Diversion Program is designed for youth who are assessed to be at risk of out-of-home placement due to emotional, behavioral, and familial problems. The Family Reunification Program supports the transition of youth from placement into the family, school, and community. Both programs aim to increase youth success by focusing on family functioning and positive parenting behaviors.

PD/FRP SERVICES

Pre-admission screening
Comprehensive family assessment
Family case management
Family therapy
Individual counseling
Follow-up services

Placement Diversion Program

Goal is to increase protective factors, including improved family relationships, improved parenting skill, increasing positive peer interactions, improving school participation, and improving youth self-regulation skills.

Goal is to reduce risk factors, including decreased family conflict, decreased permissive or authoritarian parenting styles, decreased negative peer relationships, decreased school problems, and decreased youth impulsive behaviors
Over a decade of data demonstrating successful outcomes for youth and families at a reduced cost to stakeholders
Can be combined with Family Reunification Program Services to provide flexibility to the stakeholder when determining the youth and families to be served

Family Reunification Program

Goal is to ensure families are able to safely maintain the youth in the home, which significantly increases successful outcomes
Over a decade of data demonstrating successful outcomes for youth and families at a reduced cost to stakeholders
Can be combined with the Placement Diversion Program to provide flexibility to the stakeholder when determining the youth and families to be served

Eligibility Criteria

PD/FRP Services are available to youth at-risk of out-of-home placement and involved in the juvenile justice system.

Contact

Texas
5151 Flynn Parkway – Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752
Fax (361) 452-3180
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions

Multisystemic Therapy (MST)

Texas

MISSION

MST is designed for youth with complex clinical, social, and educational problems. Delivered in homes, neighborhoods, schools, and communities by Master’s level professionals, MST addresses the multiple factors known to be related to delinquency. The program goal is to prevent placement and maintain the youth in the home and community.

MST SERVICES

Initial assessments, including gathering data from parents, children, caseworkers, probation officers, and other relevant sources.
Collaboration with family members, referral source staff, and Probation staff in providing treatment to youth and family, sharing progress, and reaching treatment goals.
Development of preliminary and comprehensive weekly treatment plans.
Home-based, therapeutic counseling to families, including individual and family sessions.
Crisis intervention services.

Eligibility Criteria

MST Services are available to youth ages 12-17 that are at risk of out-of-home placement and involved in the juvenile-justice system.

Contact

Texas
5151 Flynn Parkway – Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752
Fax (361) 452-3180
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions

Telehealth Counseling

Texas

Our Mission

We are committed to providing high-quality and easily accessible mental health services for all of our clients, particularly those residing in rural communities or those who face transportation or other barriers to receiving the support they need. Telehealth Counseling is a data-driven program designed to use evidence-based and trauma-informed treatment to ensure client success.

FEATURES

Comprehensive Evaluation
Family Therapy
Individual Therapy
Trauma-Informed Care
Targeted Engagement Strategies
Case Coordination
24-Hour Crisis

Eligibility criteria

Texas Telehealth Counseling services are available to youth, adults and families residing in Texas.

Contact

Phone (361) 446-7983
Fax (361) 452-3180
txtelehealth@liberty-resources.org
Monday-Friday 9:00am-5:00pm

Behavioral Health Center

Madison County
Monroe County
Onondaga County
Oswego County

Our Mission

Liberty Resources’ outpatient Integrated Behavioral Health Center is dedicated to providing culturally competent, high quality mental health and substance use treatment that positively impacts our clients’ lives, and our community. We do this by creating an environment of empathy where clients are listened to, made to feel safe and are fully involved in the development in their plan of care.

Evidence-Based Practices

We can help you achieve proven outcomes through the use of more than 10 Evidence-Based Practices including Dialectical Behavior Therapy (DBT); Cognitive Behavioral Therapy (CBT); Trauma-Focused CBT (TF-CBT); and The Seven Challenges, an adolescent substance-use-disorder treatment program.

Qualified Professionals

The Liberty Resources Behavioral Health Center team is composed of licensed therapists (social work, marriage and family therapy, mental health counseling, addiction specialists); psychiatrists; psychiatric nurse practitioners; family practice nurse practitioners, and a skilled team of customer service staff.
We are a training center of excellence for students at Syracuse University, Upstate Medical Center, and other local institutions.
Our multidisciplinary approach ensures that treatment services are integrated and coordinated with primary care physicians. Our holistic approach to treatment incorporates wellness and the notion that physical health is impacted by emotional health and vice versa.

Walk-In Appointments

New clients may be offered one of our walk-in appointments with an intake therapist. For walk-in hours, see locations.
Our intake appointments require about 3 hours for paperwork, insurance verification, and same-day appointment.
If you are seeking services for a child, the child must be present and needs to be accompanied by their legal parent or guardian.
When you walk-in seeking services, please bring your insurance card; photo ID; a list of any medications that you are currently taking; the name of your primary care provider; and money for co-pay, if required by your insurance

Eligibility Criteria

Our Behavioral Health Center provides services to children (ages 5 and older), adults, and families. Download the New Patient Referral/Application below and bring to your first appointment. For providers, the new-patient referral can be faxed to (315) 472-1759.

Contact

Onondaga County
1045 James Street
Syracuse, NY 13203
Phone (315) 472-4471
Fax (315) 472-1759
bhcreferrals@liberty-resources.org
Office Hours: Monday–Thursday: 8 am – 7 pm, Friday: 8 am – 5 pm
Walk-in Appointments are not currently available
Directions >

Madison County
218 Liberty Street
Oneida, NY 13421
Phone (315) 363-0048
Fax (315) 363-0052
bhcreferrals@liberty-resources.org
Office Hours: Monday–Friday: 8 am – 5 pm
Walk-In Appointments Are Not Available.
Directions >

Monroe County
175 Winton Rd N
Rochester, NY 14610
Phone (585) 410-3370
Fax (585) 978-7217
bhcreferrals@liberty-resources.org
Office Hours: Monday–Thursday: 8:00 am – 7:00 pm, Friday: 8:00 am – 5:00 pm
Walk-In Appointments: Monday: 10:30 am – 12:00 pm | Tuesday and Thursday: 8:30 am – 10:00 am.
Directions >

Oswego County
14 Crossroads Drive
Fulton, NY 13069
Phone (315) 887-1840
Fax (315) 592-7978
bhcreferrals@liberty-resources.org
Office Hours: Monday–Thursday: 8 am – 7 pm, Friday 8 am – 5 pm
Walk-In Appointments Are Not Available.
Directions >

About

Onondaga County

Features

One stop where you receive your care

Full-Service, On-Site Pharmacy
Patients can fill all medications on-site, saving you multiple stops

Pharmacy staff work collaboratively with Liberty Resources’ Behavioral Health Center and Primary Care, allowing direct communication between them and your provider.

Expertise

Knowledgeable pharmacy staff available to assist with insurance plans and questions, including Medicaid and Medicare
The Pharmaceutical staff are trained to help you find prescriptions that meet your health needs and your budget.

Convenience

Delivery options available
Dispense your medications in our Convenient Adherence Packaging so that they are easier to take
Personalize our service to fit your needs
The pharmaceutical team transfers prescriptions to the Genoa Healthcare pharmacy for you
Send you refill reminders

Eligibility criteria

Patients and employees of Liberty Resources can take advantage of Genoa’s full-service, on-site pharmacy.

Contact

Genoa Healthcare Pharmacy
1045 James Street
Syracuse, NY 13203
Phone (315) 314-8353
Fax (315) 314-5574
After Hours: (877) 244-5763
Convenient Pharmacy Hours:
Monday–Friday: 8:30 am – 5:00 pm
Directions >

Home and Community-Based Supports

Onondaga County

Our Mission

Liberty Resources provides support to children in settings that enable them to remain at home and in the community. These children would otherwise be at risk of admission to institutional levels of care. Liberty supports a family-driven, youth-guided approach that values the strengths, preferences, needs, and desired outcomes of the individual. We provide an array of services—focused on success at home, in school, and in other natural environments—that evolve over time to meet the changing needs of children.

Community Habilitation

Assistance with acquisition, maintenance, and enhancement of skills necessary to perform Activities of Daily Living (ADLs), Instrumental Activities of Daily Living (IADLs), and/or Health-Related Tasks delivered in the community (noncertified) settings

Caregiver/Family Supports And Services

Services enhance the child/youth’s ability—regardless of disability (developmental, physical, and/or behavioral)—to function as part of a caregiver/family unit. And they also enhance the caregiver/family’s ability to care for the child/youth in the home and/or community.
“Family” is broadly defined: It can include families created through birth, foster care, adoption, or a self-created unit.

Respite

This service focuses on short-term assistance provided to children/youth, regardless of disability (developmental, physical, and/or behavioral), due to the absence of, or need for, relief of the child or the child’s family caregiver.
Services can be provided in a planned mode or can be delivered in a crisis situation.

Employment Services

Prevocational Services are individually designed to prepare a youth (age 14 or older) to engage in paid work, volunteer work, or career exploration.
Supported employment prepares youth with disabilities (age 14 or older) to engage in paid work. Supported-employment services provide assistance to participants with disabilities as they perform in a work setting.

Community Self-advocacy Training And Supports

Provide family, caregivers, and collateral contacts with techniques and information that are generally not available—so that they can better respond to the needs of the participant. Community Self-Advocacy Training and Support is intended to help the child/youth, family/caregiver, and collateral contacts understand and address the participant’s needs related to their disability(ies).

Family Peer-supports Services

An array of formal and informal activities and supports that are provided to families who are caring for / raising a child who is experiencing social, emotional, medical, developmental, substance-use, and/or behavioral challenges in their home, school, placement, and/or community.
Provides a structured, strength-based relationship between a Family Peer Advocate (FPA) and the parent/family member/caregiver for the benefit of the child/youth.

Crisis Intervention

Crisis Intervention (CI) services are mobile services provided to children/youth under age 21 who are identified as experiencing an acute psychological/emotional change that results in a marked increase in personal distress and which exceeds the abilities and the resources of those involved (e.g., family, provider, community member) to effectively resolve it.

Eligibility criteria

This service is available to any Medicaid-eligible child/youth under the age of 21 who, upon assessment, is deemed to be appropriate for the services.

Contact

Onondaga & Cayuga Counties
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
jbittel@liberty-resources.org
Monday–Friday: 8:30 am – 4:30 pm
Directions >

Home and Community-Based Clinical Services

Onondaga County

Our Mission

Liberty Resources supports Medicaid-eligible children & youth who have mental health needs by providing them with clinical services that can be delivered in the community. Depending upon the unique needs of the child, services can be provided/accessed individually or in a coordinated comprehensive manner.

Therapy Services

Provide assessments for mental health and/or substance-use needs
Identify strengths and abilities through individual and group therapies
Get individual, group, or family therapy where you are most comfortable and where needs are best met; this can be at home and/or in other places in the community

Rehabilitation Services

Learn to incorporate therapy goals into everyday life, and receive extra support to manage medication
Build relationships; and communicate better with family, friends, and others
Learn self-care, and use coping skills to manage emotions

Family Peer-Support Services

Get support if you are raising youth with mental health and/or substance-use challenges
Provided by a Credentialed Family Peer Advocate / Certified Recovery Peer Advocate who has similar experiences
Get support and assistance with locating information and resources available to meet the youth/family’s needs; making informed decisions; and building and strengthening natural supports and resources

Eligibility criteria

This service is available to any Medicaid-eligible child/youth under the age of 21 who, upon assessment, is deemed to be appropriate for the services.

Contact

Onondaga & Cayuga Counties
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
jbittel@liberty-resources.org
Monday–Friday: 8:30 am – 4:30 pm
Directions >

Foster Care

Onondaga County

Oswego County

Our Mission

The Family Foster Care Program is a foster boarding-home program whose staff and foster parents are highly skilled and specialized in providing therapeutic intervention, case management and care coordination, skill building, and independent living for children and youth who have experienced trauma as it relates to being removed from the home due to abuse and/or neglect.

This program is designed to provide clinical and case management support to children, their biological families, and the foster families who participate in the program. The program goal is to provide the level of care and support that would enable children to be successful in a community-based setting. The primary purpose of the program is the prevention of institutionalization for these children.

Therapeutic Counseling & Care Coordination

Master’s level therapists offer home-based, individual and family counseling to children and their families, as well as intensive support to the foster families.
Care Coordination and case management services are provided in an effort to coordinate all services.

Family and Youth Are Supported

Youth Specialists access local resources to provide treatment-specific recreational activities and skill-building for the children and to provide respite for the foster parents.
A foster parent training group meets monthly.
Group activities—such as picnics, a Thanksgiving dinner, and a foster-parent banquet
Attendance for interested youth at the State-wide Youth Speak-Out

Preparing New Foster Families

In addition to providing services to children, Liberty Resources recruits and certifies the foster families with whom these children are placed.

Eligibility criteria

Typically, referrals are made by the County for those youths that are close to being placed at a residential or critical care facility (RTC or RTF) or those who have been discharged from a residential facility and may be transitioning back into the community.

Learn More about Foster Care Recruitment
Download>

Contact

Phone (315) 425-1004
fostercare@liberty-resources.org

Onondaga County
1065 James Street
Syracuse, NY 13203
Monday–Friday: 8:30 am – 4:30 pm
Directions >

Oswego County
945 South 1st Street
Fulton, NY 13069
Directions >

Mobile Outreach

Cortland County

Our Mission

The Liberty Resources Mobile Crisis team provides immediate support in your home or in the community. Their support begins with learning from you—what you’re experiencing and the issues you’re facing. Our team is well trained in mental health crisis management, is trained in suicide prevention, and can help connect you or your family with the resources you need.

Help when you need it

If you are concerned about yourself or a family member, friend, or acquaintance who is experiencing (or is at risk of) a psychological or emotional crisis, you can request help.

Help how you need it

Mobile crisis teams provide mental health engagement, intervention, and follow-up support.
Teams offer a range of services, including assessment; crisis intervention; supportive counseling; and information and referrals, including to community-based mental health, behavioral health, and social services.

Eligibility criteria

This program is available at no cost to all residents in the counties we serve.

Contact

Cayuga County
Cayuga Co. Community Mental Health Clinic: (315) 253-0341
Contact Community Services Crisis Line: (315) 251-0800
Monday–Friday: 5:00 p.m. – midnight
Weekends & Holidays: 6:00 a.m. – midnight

Cortland County
Cortland Regional Medical Center Crisis Line: (607) 756-3771
Monday–Friday: 5:00 p.m. – midnight
Weekends & Holidays: 6:00 a.m. – midnight

Onondaga County
Contact Community Services Crisis Line: (315) 251-0800
Youth Services: ACCESS Crisis Line: (315) 463-1100
Mobile Crisis is available 24/7

Oswego County
Contact Community Services Crisis Line: (315) 251-0800
Mobile Crisis is available 24/7

Madison County
After Hours: 5:00 p.m. – 8:00 a.m.: (315) 366-2327
Contact Community Services Crisis Line: (315) 251-0800
Monday–Friday: 6:00 a.m.–midnight

Family Reunification & Support Therapy

Central Texas Region
Madison County

Our Mission

Family Reunification and Support Therapy provides comprehensive home-based therapy to families whose children had been placed in a higher level of care. The purpose of the program is to reunite these children with their families and provide the necessary services that will support families in preventing further placement of their children and in maintaining long-term stability.

Customized Care for Families

Liberty Resources therapists offer family-therapy services, based on the family’s goal for reunification.
This program utilizes solution-focused and structural family therapy in its treatment approach.
It is our belief that home is the best place for change to occur.
We provide services to help families in the transition from feelings of doubt and hopelessness to feelings of competence and possibility in the child’s return home.
This program provides opportunities for families to experiment with how to do things differently.
We also support the family with case management aimed at the coordination of service providers and the elimination of the need for a social services caseworker.
Families have access to 24-hour crisis services, to access support whenever it might be needed.

Referrals

Services are accessed through local-county Department of Social Services.

Eligibility criteria

Children who have not yet reached their 18th birthday and who have been adjudicated as a PINS or juvenile delinquent and who are in the custody of the Madison County Department of Social Services and who have been placed in an institutional level of care are eligible for these services. The family will also demonstrate an ability to benefit from services through their level of involvement in their child’s current treatment; and if the child is at risk of further placement either due to a recurrence of the previous circumstances surrounding his/her placement or due to not achieving goals set forth in their comprehensive treatment plan.

Contact

Madison County
218 Liberty Street
Oneida, NY 13421
Phone (315) 363-0048
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

Central Texas Region
5151 Flynn Parkway
Atrium Plaza – Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752 or (315) 424-0577, ext. 1523
Directions >

Case Management Services

Oswego County

Our Mission

Liberty Resources’ case management services help families to cope with and resolve the environmental, social, emotional, and economic issues that may be impacting their ability to provide and maintain a healthy family environment.

Customized Care for Families

These services help families reduce the risks of placement, minimize disruption within the home, and increase the parent/caretaker’s skills and support system.
A plan is developed around the family’s strengths and current support systems. Goals are monitored to prevent placement and to minimize the risk of disruption.
Liberty Resources’ offers of support in the family’s home and in the community include support for all members of the family.
We coordinate services with other providers—to provide support to families, as needed; and to monitor compliance with any court orders and formal recommendations from Child Protective Services.
Skill-building services can be conducted in addition to case-management services.

Referrals

Families are referred to the program by county or community providers. The majority of families who have been referred to the program have an indicated child protective report, which signals the need for preventive services in order to increase safety and stability in the home.

Eligibility criteria

A family’s eligibility varies by county for youths under the age of 18.

Contact

Oswego County
945 South 1st Street
Fulton NY 13069
Phone (315) 598-4642
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

Clark Sargeant, BSN

Director of Operations

WITH US SINCE 2020

Clark began his journey in the healthcare field over 10 years ago when he significantly shifted his career by enrolling in nursing school after a personal experience which showed him firsthand the meaningful and positive impact nurses make on the lives of their patients. After graduating with his RN from Crouse College of Nursing, Clark began his career at Oswego Health, leaving there as a Senior Registered Nurse to take on more responsibility as a Nurse Manager with Crouse Hospital. Clark is currently working towards his MBA in Healthcare Administration and brings extensive leadership experience as well as an innate passion and enthusiasm for excellent patient care to our Primary Care team.

Residential Respite Services

Madison County
Onondaga County
Oswego County

Our Mission

Liberty Resources offers a home-like setting for individuals experiencing a mental health or psychiatric crisis. Guests have private bedroom space and share a common living area and kitchen. Support and Respite Services are delivered by certified Peer Support and/or Crisis Respite Counselors. We help Guests with needed referrals and the establishment of a safety and recovery plan and are available to listen and provide support when needed.

Watch our Crisis Residential Respite Video

Care When You Need It

Respite for those having Suicidal Thoughts with No Intentional Plan, Depression and Anxiety, Feeling Overwhelmed or Hopeless, Thoughts of Self Harm, Experience Grief or Loss, and/or Discharging from a Psychiatric Hospitalization

Care How You Need It

24-hour support
Collaboration with providers and established natural supports
Referrals and linkages to community programs and resources
Support navigating a variety of systems
Crisis Planning
Assistance with completing a Wellness Recovery Action Plan

Eligibility criteria

Adults 18 years of age or older experiencing a mental health or psychiatric crisis or those who are currently inpatient in a psychiatric facility and not yet ready for full transition into the community can benefit from these services.

CRISIS RESPITE CENTER REFERRAL FORM

Download

Contact

PEER WARM LINE – 24/7
Phone 1-855-778-1900

Madison County
Phone (315) 280-0384
Fax (315) 820-0191
Madisoncrisisbeds@liberty-resources.org

Onondaga County
Phone (315) 870-3740
Fax (315) 565-2809
Onondagacrisisbeds@liberty-resources.org

Oswego County
Phone (315) 216-4320
Fax (315) 741-5202
Oswegocrisisbeds@liberty-resources.org

Your Safe Visit

Primary Care Health Center

FOR YOUR SAFETY AND THE SAFETY OF OUR STAFF, WE HAVE TAKEN THE FOLLOWING STEPS:

Patients, staff, and any individual entering our facility are pre-screened for virus symptoms and have their temperature checked upon arrival with touch-free thermometers.

Ample room is provided within our waiting room and front entrance to ensure that patients can remain six feet from each other at all times.

Scheduled appointments will be staggered to limit the number of patients on-site at one time.

All patients and staff must wear a mask or cloth face covering.

Hand sanitizer is available at the entrance and also throughout the center.

We ask our patients to come to their appointments unaccompanied whenever possible.

All exam rooms are thoroughly sanitized in between patient visits.

Jody Copolla, FNP-BC

Family Nurse Practitioner

WITH US SINCE 2016

Jody Coppola started her career in Nursing in the Intensive Care Unit more than 30 years ago. She became an educator at Community General Hospital in 1999 while completing her master’s degree in the Family Nurse Practitioner Program at Upstate Medical University. Jody provided primary care in her own family run practice until 2014, and she concurrently taught as an Assistant Clinical Professor at Upstate Medical University until 2017. Jody then took a position teaching as a Professor of Practice at LeMoyne College in the Family Nurse Practitioner program, and she went on to receive her Doctorate of Nursing Practice at the University of Buffalo in 2018. Today she practices as a Family Nurse Practitioner at Liberty Resources part time while she continues to teach at LeMoyne College full time. As a provider at Liberty Resources, she knows that Liberty Resources is leading the way in integrated care which evidence shows improves patient outcomes and reduces health care costs.

Kelly Pawlikowski, RN

RN – Integrated Health Care

WITH US SINCE 1998

Kelly Pawlikowski has been a valued employee for over 20 years, starting her career as a Direct Support Professional in our Developmental Disability Services division. Kelly transferred to Liberty’s Venture House program in 2002 – a mental health transitional residential program in Oneida, NY where she was ultimately promoted to Program Supervisor until she obtained her Bachelor of Science in Nursing in 2015 and began working at Liberty’s Integrated Health Center in Syracuse. In 2020 Kelly was promoted to Nursing Coordinator for Primary Care and Behavioral Health – a vital leadership role for the Integrated Health Center. Kelly’s energy, experience and agency knowledge are invaluable assets for the Liberty’s Primary Care team.

Laura Zaferakis M.S., Spec.Ed., CAS Ed.A.

VP, Early Childhood Liberty POST

WITH US SINCE 2010

Laura has been working in Special Education for more than 27 years and in Early Intervention and Preschool for 22 of those years. Laura became the vice president of Liberty POST in January 2019. Before this, Laura was the Syracuse regional program director for 10 years and became the director of school administration in 2014. Laura holds a bachelor’s in early-childhood development, a master of special education, and a CAS in Educational Leadership/School Administration. She is also an adjunct instructor in the School of Education at Syracuse University. Laura sits on several professional committees and organizations, including the NAEYC, the LEICC, the Preschool Coalition, and several special-interest groups in the area.

Multisystemic Therapy

Central Texas Region
Onondaga County
Tioga County
Tompkins County
Ulster County

Our Mission

The program’s primary goal is to decrease a youth’s involvement with the juvenile-justice system by addressing behaviors that may range from truancy, substance-use disorders, criminal activity, or other common antisocial behaviors. MST accomplishes this task by looking at all of the different systems in a youth’s life (individual, family, school, peer, and community) and then working with the youth’s caregivers to develop interventions that will help reduce any negative behaviors.

Internationally Recognized Evidence-Based Practice

MST is an internationally known program that was first conceived in the 1970s at the Medical University of South Carolina.
MST research indicated the need for treating adolescents in their homes and for addressing all of the systems that impacted their lives on a daily basis.
After many years of research, word of MST’s success began to spread, and this led to the creation of MST Services in 1996.
MST Services is a licensed organization that offers assistance in developing and maintaining MST program services worldwide.
Liberty Resources has been licensed as an MST Network Provider for more than 10 years. This licensure allows us to provide MST services, to provide MST clinical oversight, and to develop the MST model internationally.

Scope of Services

MST’s interventions aim to improve caregiver parenting skills by developing discipline strategies, strengthening positive relationships among family members, increasing prosocial activities for youth, improving youth’s performance in school, and developing a strong network of supports for the youth and family to help caregivers maintain positive changes.
To reach these goals, the family meets with a therapist multiple times per week to participate in setting goals and developing interventions for the youth.
MST uses a strengths-based model to build upon the positive skills that the family is already utilizing.
Family members get to build their own goals and to work with their therapist to reach the outcomes that are most important to them.
At the end of the treatment period, success is measured by eliminating the need for out-of-home placement; reducing contact with police and other members of the juvenile-justice system; and improving behavior in the home, school, and community.

Substance-Use Specialization

The MST program provides substance-use treatment through the MST model.
This unique treatment program allows youth who are struggling with substance-use issues to work together with their MST therapist and their caregiver to identify their personal triggers and to develop self-management plans to reduce their risk of drug or alcohol use.
Through this program, youth are able to create a personalized plan that targets their struggles with substances, and caregivers are given the opportunity to learn more about their youth’s drug use and to become an active part of the support system that helps reduce this behavior.

Qualified Professionals

All staff have clinical experience and hold a master’s degree in social work; marriage-and-family therapy; counseling; or a related discipline that adheres to the Multisystemic Therapy Model, which is grounded in research and evidence that best supports success for every family.

Eligibility criteria

Youth are referred to the program by the county that they reside in.

Contact

Tompkins County
Tompkins County Dept. of Social Services
320 W. State Street
Ithaca, NY 14850
Phone (607) 274-5028 or (315) 425-1004 x1143
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

Tioga County
Tioga County Dept. of Social Services
1062 NY-38
Owego, NY 13811
Phone (607) 687-8309 or (315) 425-1004 x1143
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

Onondaga County
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004, ext. 1143 or (315) 425-1004 ext. 1146
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

Ulster County
Ulster County Dept. of Social Services
1081 Development Court
Kingston, NY 12401
Phone (845) 750-3271
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

Central Texas Region
5151 Flynn Parkway – Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752 or (315) 424-0577, ext. 1523
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions >

About

Cortland County

FEATURES

Mental Health Peer Support

Pathways Wellness provides hope and peer support to others on their journey toward personal wellness. By sharing our own personal stories and experiences, we empower individuals to achieve their passions, overcome barriers, and embrace the possibility for change.

Pathways Wellness is a Peer Recovery program operated by Liberty Resources and run by a collection of peers and volunteers who have experienced their own life challenges. We are trained in practices such as Intentional Peer Support, Whole Health Action Management, and Wellness Recovery Action Planning. We help individuals navigate the ever-changing and complicated network of services, acquire benefits, develop natural supports and social relationships, and achieve their life goals.

Guided Through Expert Advisors

Led by an Advisory Board consisting of current and former recipients of mental health services, service providers, advocates, and family members
Experts review the quality of services provided by the Pathways Wellness Center, to offer guidance, and to advise the center of community needs and priorities.

Support that revolves around you

We enable individuals to explore their personal passions, interests, and recovery needs; and to connect to their community.
By sharing our personal experiences, we aim to inspire hope and to empower individuals to improve their quality of life.

Variety of Supports

Health and Wellness Planning
Linkages to Community Resources, Entitlements, and Treatment Systems
Individualized Support Plans
Vocational/Educational Support
Peer-Run Support Groups
Wellness Activities
Monthly Events
24/7 Peer Warm-Line

Support Where You Need It

Is transportation an issue? Our peer staff not only provide support at our location, we will travel throughout Madison County and will provide support in the community or a person’s home.

Interested in Volunteering at Pathways?

We are always looking for an extra set of hands to provide assistance at the Pathways Wellness Center. To volunteer, simply connect with our team at (855) 387-3030.

Eligibility criteria

Adults, 18 years and over, living in Madison County with an interest in receiving peer support for their mental health recovery. We accept self-referrals as well as referrals from community providers, family members, or friends.

Download Our Referral Form>

Contact

181 Kenwood Avenue
Oneida, NY 13421
Phone (855) 387-3030
Hours of Operation:
Monday–Friday: 2:00 pm – 7:00 pm
24/7 Peer Warm Line
(855) 778-1900
Directions

Jennifer Fuller, LMHC CASAC

Director – Integrated Health Care

WITH US SINCE 2008

Jenn has been with Liberty Resources for 10 years, serving as a supervising therapist and, in the last 2 years, as a team Leader. Jenn is a native Central New Yorker, who values being able to provide high-quality services in the place she loves most.

Christopher Wilson

Organizational Development

WITH US SINCE 2007

A native Texan, Chris moved to the CNY area in 2007 and began working at Liberty Resources. With a background in special education, Chris spent many years supporting folks in Liberty’s Developmental Disabilities programs. More recently, Chris has moved into a position to focus on training and employee development agency wide.

Supported Community Living

Cortland County

Our Mission

Our supported residential facilities provide support to individuals living independently in their own apartment. Our caring direct-support professionals promote independence, and they advocate for community inclusion while ensuring each person’s well-being. Registered Nurses provide essential oversight and resources at each home—ensuring the highest quality of medical care.

Health and Wellness

Our staff promote the health and wellness of individuals by providing guidance and support for medication administration, hygiene, healthy food choices, and exercise.

Individual Empowerment

We cultivate and promote the ability of the individual to lead a self-determined life, by providing the support and advocacy that are necessary to build self-esteem, assertiveness, and independence. Direct-support professionals show respect for individuals by soliciting and honoring choices.

Household Management

Our direct-support professionals provide guidance for household management, such as shopping, meal preparation, laundry, cleaning, and decorating and for transportation—with the goal of maximizing the individual’s skills, abilities, and independence.

Advocacy

We are knowledgeable about the diverse challenges facing individuals, and we understand our role as an advocate. Our staff understand and communicate individual needs, wants, and choices to his/her family, coworkers, the organization, and the service system. We identify and promote the rights of individuals.

Facilitation of Services

We provide service plan development, implementation, and review. Our staff know the history, needs, and preferences of the individuals we serve, including characteristics of disability, behavior, cultural background, and medical issues.

Eligibility criteria

Our supported residential facilities assist adults with intellectual disabilities who are living independently.

Contact

Onondaga & Madison Counties
1045 James Street
Syracuse, NY, 13203
Phone (315) 425-1004
info@liberty-resources.org
Monday–Friday: 8:00 am – 5:00 pm
Directions >

Supervised Community Living

Cortland County

Our Mission

Our supervised residential facilities provide 24-hour supervision to adults with intellectual disabilities. The residential facilities are focused on each individual’s needs and community inclusion. Our caring Direct Support Professionals are trained in CPR/first aid, medication administration procedures, and crisis intervention techniques. Registered Nurses provide essential oversight and resources at each home—ensuring the highest quality of medical care.

Health and Wellness

Our staff promote the health and wellness of all individuals through health maintenance and prevention strategies, accurate medication administration, knowledge of general health and safety rules, and first-aid and emergency procedures. Direct-support professionals help individuals complete personal-care activities while ensuring an individual’s privacy and promoting independence.

Individual Empowerment

We cultivate and promote the ability of the individual to lead a self-determining life by providing the support and information that are necessary to build self-esteem, assertiveness, and independence. Direct-support professionals show respect for individuals by soliciting and honoring choices and by encouraging personal responsibility and independence in all day-to-day events and activities.

Household Management

Direct-support professionals assist the individuals who are responsible for household management (e.g., shopping, meal preparation, laundry, cleaning, and decorating) and transportation, with the goal of maximizing the individual’s skills, abilities, and independence.

Advocacy

We are knowledgeable about the diverse challenges facing individuals, and we understand our role as an advocate. Our staff understand and communicate individual needs, wants, and choices to his/her family, coworkers, the organization, and the service system. We identify and promote the rights of individuals.

Facilitation of Services

We provide service plan development, implementation, and review. Our staff know the history, needs, and preferences of the individuals we serve, including characteristics of disability, behavior, cultural background, and medical issues.

Eligibility criteria

Our supervised residential facilities provide residential services for adults with intellectual disabilities through the Office for People with Developmental Disabilities.

Contact

Onondaga & Madison Counties
1045 James Street
Syracuse, NY, 13203
Phone (315) 425-1004
info@liberty-resources.org
Monday–Friday: 8:00 am – 5:00 pm
Directions >

HIV/AIDS

Onandaga County

Our Mission

Liberty Resources provides permanent housing to individuals and families who are homeless or housing vulnerable through our MESA Commons site, and through our housing retention program. Each program focuses on the individual’s overall needs to help find and maintain safe and affordable housing. Permanent housing is crucial in maintaining the overall health and happiness of those we serve.

MESA Commons

The MESA Commons complex, built by Liberty Resources in 1995, provides permanent housing to families who are homeless or housing vulnerable.
Learn More

HIV/AIDS Housing Retention Program

Provides long-term rental assistance/subsidies as financial support for housing, enabling the individuals with HIV/AIDS to maintain stable housing and medical care; acquire skills and stability; and successfully achieve independent living. Peer Specialists function as part of the housing retention services team and assist with client education, supportive counseling, and escorting clients to medical and/or housing retention appointments.

Eligibility criteria

Our HIV/AIDS Supportive Housing programs are designed for adults living with HIV/AIDS in need of permanent-housing supports.

Contact

Onondaga County
MESA Commons
Syracuse, NY
Phone (315) 425-1004

HIV/AIDS Housing Retention Program
Phone (315) 475-1544 – call 24/7

info@liberty-resources.org
Monday – Friday
9:00am-5:00pm

Substance Use (OASAS MRT, Upstate Perm Supportive Housing)

Madison County

Our Mission

Substance-use disorders often create housing barriers for individuals. Finding and maintaining safe housing is a crucial component in recovery. Our permanent-housing programs provide services that are appropriate to the needs of each individual we serve, with the goal of greater independence.

Supportive services are developed to meet the needs of each individual we serve. This is established through individual assessment and the development of an individualized service plan. Program staff, either directly or through linkages, assist tenants with accessing resources that will enhance their ability to secure employment, including educational opportunities, job-readiness skills, vocational training, and employment placement and retention. Apartments are turnkey, and all tenants have the option to take over responsibility of the lease when it is determined that our services are no longer needed.

Eligibility criteria

The Permanent Supportive Housing program provides services to adults, age 18 or older, with a documented substance-use disorder.

Contact

Madison County
MRT Permanent Supportive Housing
Oneida, NY 13421
Phone (315) 280-0551

Upstate Permanent Supportive Housing
Oneida, NY 13421
Phone (315) 363-8345
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm

Independent Living

Onondaga County

Our Mission

The Independent Living (IL) Skills program is a comprehensive, educational program serving Onondaga County youth in foster care ages 14–21. Program components include Group Skills Instruction; Individualized Assessments; Discussion Group; Annual Appreciation Event; Volunteer Experience; Recreation Activities; and participation at the annual NYS Youth Speak-Out & Event.

Designed for Youth

Helps youth in foster care learn the necessary information and develop the valuable skills to prepare them for living independently after foster care.
Provides learning everyday tasks, such as budgeting and cleaning, through fun and interesting instruction.
Designed to build assets proven to create youth success, among them: Support, Empowerment, Connection, and Positive Use of Time.

Activities to Support & Grow

Discussion Groups focus on the common issues and feelings experienced by adolescents in foster care.
An Appreciation Event is designed to allow youth to select those individuals in their life (ex. family, friends, caseworkers, and/or foster parents) that they would like to treat to a dinner and thank for their support.
Volunteer Experience provides youth with an empowering experience that comes from helping others, while also exposing them to career opportunities and challenging their skills in the process.
Recreation Activities provide youth with an opportunity to make constructive use of their leisure time and promote a positive connection with the youth’s community.
Youth Speak-Out annual event allows NYS foster youth to come together for a day of workshops, networking, and advocacy.

Eligibility criteria

All referrals to the program come from the Onondaga County Department of Child and Family Services.

Contact

Onondaga Counties
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
Monday–Friday: 8:30 am – 4:30 pm
Directions >

Kinship Care

Oswego County

Our Mission

The Liberty Resources Kinship Caregiver program provides services to families in Oswego County who are providing full-time care on a formal or informal basis for youth with whom they have a connection by blood or prior relationship. We provide a level of care and support that will help the nonparent caregivers of Oswego County to provide a safe and nurturing environment in which youth can thrive.

Comprehensive Supports

Referral and linkage to available resources that offer supports such as financial, educational, or legal information and community programs
Support groups and special activities for families and youth
Parenting courses and training opportunities
Intensive Therapeutic Case Management support is provided by a Master’s-level clinical social worker.

Eligibility criteria

Referral is simple: A kinship family may call to request any of the available services. Referrals are also accepted from any private or public community agency or organization.

Contact

Oswego County
945 South 1st Street
Fulton, NY 13069
Phone (315) 598-4642
Monday–Friday: 8:30 am – 4:30 pm
Directions >

Tele-Counseling

Central Texas Region

Our Mission

Video-based tele counseling helps meet patients’ needs for convenient, affordable, and readily accessible mental health services. These tele counseling services are provided by licensed mental health professionals, via computer-based audio-visual software, in the Central Texas Region. The Placement Diversion Mental Health Program is designed to assist and support families who have juvenile-justice–involved youth who are at risk of out-of-home placement.

Treatment Support

Tele counseling services have a foundation in the evidence-based Structural Family Therapy Model. Service Components include:

Comprehensive Evaluation
Family Therapy
Individual Therapy
Trauma-Informed Care
Targeted Engagement Strategies
Case Coordination
24-Hour Crisis Line
Provide linkage to appropriate substance-use and mental health treatments as well as social services

Eligibility criteria

This program supports youth who have been involved in the juvenile justice system and are at risk of out-of-home placement.

Contact

Central Texas Region
5151 Flynn Parkway, Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752
info@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Jennifer Martin, LCSW, LMFT (jmartin@liberty-resources.org)
Directions

About

Cortland County

FEATURES

Care Your Way

With the support of your parent/advocate, Broker, Care Manager, and Circle of Support, you will have the freedom to manage your own budget and staff with help from a Fiscal Intermediary and Support Broker (Self-Direction with Budget and Employer Authority) or we can help you self-direct if you prefer. (agency-supported self-direction).
In the process of developing your self-directed plan and budget, you will work with a Support Broker (often the same as the Start-Up Broker) who helps you manage your plan and coordinates the quarterly Circle of Support meetings.
Supports and services can be provided by either staff that are hired directly by you or through agency-supported staffing.

Successful Community Supports

Self-Directed Services are based on increasing the options and choices you have for full inclusion and access to your community, greater independence in your life, and the ability to exercise freedom in the types of services and supports you receive.
Integration and access to the community means that you will have chances to find competitive employment, having access to housing options in the neighborhoods where you want to live, and participating in local activities and accessing services for people with or without disabilities.
Supports and services can be provided by either staff that are hired directly by you or through agency-supported staffing.
Greater independence in their lives means that you have every opportunity to make decisions and choices for yourself. These decisions include, but are not limited to, your daily activities, the places where you live and work, as well as the people you interact with on a daily basis.
Exercising freedom means selecting the services and supports that you need as well as who provides them and where you receive them. You should be able to live and access services in places that are for people with or without disabilities.
We help you prepare for making these important decisions by providing a variety of opportunities for you to make choices and learn about the relationship between your decision and natural consequences prior to and throughout the self-direction process.
Preparing individuals to take full advantage of the self-direction process means individuals with disabilities should be given a variety of opportunities to make decisions and learn about the relationship between their decisions and consequences, as much as possible, before and during the self-direction process.

Eligibility criteria

The Office of People with Developmental Disabilities (OPWDD) (outbound link) assists individuals with determining eligibility and enrollment in Self-Directed Services.

Contact

Onondaga County
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
Monday – Friday
9:00am-5:00pm
info@liberty-resources.org
Directions

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Our Mission

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Day habilitation

Cortland County

Our Mission

The ratio of staff to individuals at our Day Habilitation programs is kept below 1:3 so that staff can focus on every person’s future goals. Outings provide an opportunity to work on all skills in the community. Liberty Resources strives to assist people in making their own personal connections in their communities.

Community Inclusion

Regular community outings tailored to an individual’s personal interest, such as exercise classes in the community, movies and local festivals, picnics at the local parks, participating in sports games, attending sports events, and visiting pet shelters
Social and living skills development
Helping individuals to develop their adult roles in the community and to foster connections in their communities

Instruction and Support with the Activities of Daily Living

Cooking
Personal care
Housekeeping/Cooking/Shopping
Health and personal safety

Community Service

Volunteering at churches, synagogues, or mosques
Delivering meals
Cleaning at Habitat for Humanity

Eligibility criteria

Our Day Habilitation program provides services for adults with intellectual disabilities who are deemed eligible by the Office for People with Developmental Disabilities.

Contact

Onondaga County
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
info@liberty-resources.org
Office Hours: Monday –Friday: 8:00 am – 5:00 pm
Directions >

Madison County
110 N. Main Street
Canastota, NY 13032
Phone (315) 697-5200
info@liberty-resources.org
Office Hours: Monday –Friday: 8:00 am – 5:00 pm
Directions >

Community Habilitation

Cortland County

Our Mission

The individual and family can expect training and assistance in areas of need and access to the community for desired activities. Outings provide an opportunity to work on skills in the community. Activities may include visits to local points of interest, attendance at cultural performances, opportunities for exercise and volunteer work, and enjoying time spent with friends.

Community Inclusion

Regular community outings tailored to an individual’s personal interest
Social and living skills development

One-to-one instruction and support with the activities of daily living

Budgeting and shopping
Maintaining the home or apartment
Planning for the future
Personal care
Health and personal safety

Eligibility criteria

Our Community Habilitation program provides services for adults with intellectual disabilities who have the desire for one-to-one supports to enhance their ability to live independently in the community. Community-habilitation employees work either to increase independence for a person who desires a more independent setting or to maintain the skills necessary to live in their current home.

Contact

Onondaga County
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
info@liberty-resources.org
Office Hours: Monday–Friday: 8:00 am – 5:00 pm
Directions >

Madison County
110 N. Main Street
Canastota, NY 13032
Phone (315) 697-5200
info@liberty-resources.org
Office Hours: Monday–Friday: 8:00 am – 5:00 pm
Directions >

David Harris

VP, Behavioral Healthcare

WITH US SINCE 2016

David’s original affiliation with Liberty Resources was as a member of the board of directors, in 1996. After 32 years of experience working in healthcare administration and higher education, he resigned from Liberty’s board and became a member of Liberty’s leadership team and a corporate compliance officer. David oversees IT, Business Intelligence, Quality Assurance, and Human Resources. David holds a master of urban planning from SUNY Buffalo School of Architecture. More recently, he completed a master of public administration with a Certificate of Advanced Study in Health Systems Management and Policy from the Maxwell School of Citizenship and Public Affairs at Syracuse University.

Alishia Khanif

Disability Services

WITH US SINCE 2017

Alishia is native to Norwich, New York. After her son was diagnosed with autism, she relocated to the Syracuse area so that he would have access to a greater variety of services. When she is not putting a smile on the faces of those she supports, Alishia loves playing with her son and exploring the imaginary worlds he creates.

Steve Russell

VP, Disability Services

WITH US SINCE 1997

Steve has been working at Liberty Resources in the Developmental Disabilities division, since 1997. After receiving an undergraduate degree in anthropology from SUNY Potsdam, he found his way to Liberty Resources, starting as a residence counselor in a group home in Munnsville, New York. This experience, and development work in day services and housing, prepared him for his current role as the vice president of the division. Steve has a master of arts in public administration from the Maxwell School of Citizenship and Public Affairs, at Syracuse University. In his spare time, he enjoys working with the Fayetteville Manlius Little League, mountain biking, and any time outdoors. Steve resides in Fayetteville, New York, with his wife and three children.

Marta Durkin

VP, Behavioral Healthcare

WITH US SINCE 2008

Marta is a Licensed Master Social Worker with more than 20 years of experience in developing a variety of specialty services to individuals with complex behavioral health issues. She received her bachelor of science in social work from Syracuse University and received her master of social work from Columbia University. Marta came to Liberty Resources in 2008 as a director and assumed her role as vice president of Behavioral Healthcare in 2010. She oversees the operations and development of an array of peer-driven, community-based, and residential services. Before joining Liberty, Marta spent a decade managing a variety of behavioral health clinics and prevention programs throughout New York City.

Kortney Dale

VP, Child & Family Services

WITH US SINCE 2006

Kortney began employment with Liberty Resources as an MST therapist, in 2006. Her passion for providing quality services to families, along with developing and cultivating leadership skills in employees, paved the way for several leadership roles, leading to her current role of Family Services vice president. Kortney earned a bachelor of arts in psychology and a master of social work from Syracuse University, where she stays connected to the School of Social Work as a visiting seminar instructor/facilitator. Kortney also serves on the board of trustees at Contact Community Services. Kortney currently resides in Charlotte, North Carolina, with her husband and children.

Carrie Doran

Chief Operating Officer

WITH US SINCE 2005

Carrie has more than 25 years of business experience in a variety of industries and has been with Liberty Resources since 2005. Currently, she leads the organization in the role of chief operating officer, providing strategic direction and oversight for all program operations activities and strategic initiatives of the company and providing oversight of the administrative infrastructure (HR, QA, IT, Business Intelligence, Marketing).

Kelli Harris

Chief Financial Officer

WITH US SINCE 2018

Kelli began her career at Liberty Resources in September 2018. As a member of Liberty’s executive team, she has a strategic role in the overall management of the company: Kelli oversees the planning, implementation, leadership, and control of all financial-related activities.

Kelli has more than 19 years of experience in the accounting and healthcare-finance industry. Before that, she served as chief financial officer at Crouse Health, in Syracuse. Kelli holds a bachelor of business administration and accounting from Niagara University and holds a master of business administration from the Whitman School of Management, at Syracuse University. Kelli resides in Cicero with her husband and their three children.

Carl Coyle, MSW

Chief Executive Officer

WITH US SINCE 1989

Carl M. Coyle, MSW, is CEO of Liberty Resources, Inc., and has led the organization since 1989. He leads more than 1,400 professional staff and 85 public health programs—serving more than 18,000 individuals annually. Under Carl’s leadership, the organization has expanded significantly since its beginning in 1979, with a current operating budget of nearly $80M. He has devoted his professional life to meeting the needs of the most vulnerable of our society. Regionally and nationally, Carl is sought after not only for his depth of experience in public-health delivery and management but also for his insight into the underlying issues. Throughout his tenure at Liberty Resources, Carl has been an ardent proponent of meeting community needs and of diversifying Liberty Resources’ service mix to an ever-expanding geographic footprint. He has also taught internationally on entrepreneurship and business management and has held a variety of instructor positions throughout his career. He resides in Fayetteville, New York, with his wife. Carl has two children and four grandchildren.

Jocelyn Coleman

Physical Therapist

WITH US SINCE 2017

Jocelyn began working at Liberty POST in 2017, after graduating with a doctorate in physical therapy from New York Medical College. Her experience before POST included working with children and adults of all ages in outpatient, school, and hospital settings. Working at POST, she treats children ages newborn to 5 years who have a variety of diagnoses, including Down syndrome, autism, prematurity, cerebral palsy, torticollis, and general motor delays. Her interests and areas of continuing education include motor planning, NDT-handling techniques, primitive reflexes, adaptive equipment, and sensory integration.

Shakira Rivera, BA

Children’s Care Manager

WITH US SINCE 2017

Shakira has been with the Care Coordination program since its inception, in 2017. Originally from NYC, she first experienced CNY when she attended Lemoyne College to study psychology, in 2009. Shakira moved back to the area in 2016 to raise a family.

Derek Rooney

Director of Business Intelligence

WITH US SINCE 2015

Derek leads a team of professionals that built and support the agency’s data warehouse and the infrastructure that delivers data to all points of the organization. Before joining Liberty Resources in 2015, Derek spent more than 20 years in software development, including several years in the healthcare market. A graduate of Clarkson University with a bachelor of science in computer engineering, Derek enjoys time away from the office with his wife, following the many activities of their three children.

We are here to help people live their best possible lives.

Meet our team..

Our Board.

Robert F. Toole, Jr.

President

Winthrop H. Thurlow, Jr., Esq.

Vice President

Michael Madigan, CPA

Treasurer

Katherine Anthis

Secretary

David Bowles, CPA

BOARD Member

William Conole

BOARD Member

Daniel J. DeGirolamo

BOARD Member

Scott P. Gucciardi

BOARD Member

Daniel J. Manning

BOARD Member

Nancy Mudrick, Ph.D.

BOARD Member

Dr. Lawrence Stewart

BOARD Member

Elliot Boyce

BOARD Member

Our Leadership.

Carl Coyle, MSW

Chief Executive Officer

Kelli Harris

Chief Financial Officer

Carrie Doran

Chief Operating Officer

Kortney Dale

VP, Child & Family Services

Marta Durkin

VP, Behavioral Healthcare

David Harris

VP, Administration

Steve Russell

VP, Disability Services

Laura Zaferakis, M.S., Spec.Ed., CAS Ed.A.

VP, Early Childhood Liberty POST

Melissa Jillson, LMSW

VP, Clinic and Community Services

Valued Staff.

Shakira Rivera, BA

Children’s Care Manager

Jennifer Fuller, LMHC, CASAC

Director – Integrated Health Care

Derek Rooney

Director of Business Intelligence

Christopher Wilson

Organizational Development

Jocelyn Coleman

Physical Therapist

Alicia Khanif

Direct Support Professional

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