An Advisory Board meets regularly to evaluate our services, provide feedback, and guidance including bringing forward any unmet needs of the community. The Advisory Board is comprised of individuals who have lived experience with mental health and/or substance use and impacted family members. The advisory members provide valuable input that informs the organizations governing board and operations.
Onondaga County
Greater independence in their lives means that you have every opportunity to make decisions and choices for yourself. These decisions include, but are not limited to, your daily activities, the places where you live and work, as well as the people you interact with on a daily basis.
The Office of People with Developmental Disabilities (OPWDD) (outbound link) assists individuals with determining eligibility and enrollment in Self-Directed Services.
Onondaga County
1065 James Street
Syracuse, NY 13203
Phone (315) 425-1004
Monday – Friday
9:00am-5:00pm
info@liberty-resources.org
Directions
Clark began his journey in the healthcare field over 10 years ago when he significantly shifted his career by enrolling in nursing school after a personal experience which showed him firsthand the meaningful and positive impact nurses make on the lives of their patients. After graduating with his RN from Crouse College of Nursing, Clark began his career at Oswego Health, leaving there as a Senior Registered Nurse to take on more responsibility as a Nurse Manager with Crouse Hospital. Clark is currently working towards his MBA in Healthcare Administration and brings extensive leadership experience as well as an innate passion and enthusiasm for excellent patient care to our Primary Care team.
New York
Texas
Liberty Resources offers Telehealth services, live-interactive videoconferencing with highly trained clinicians, through our Integrated Health Care and our Texas Family Services programs. Telehealth Counseling and Telehealth Psychiatry involve direct interaction between a counselor or psychiatrist and the client.
Telehealth helps meet patient’s needs for convenient, affordable, and readily accessible mental health services.
There are a number of benefits, such as:
Eligibility for Telehealth services is determined internally by the programs that offer them. If you are currently a client of our Texas Family Services or Integrated Health Care, connect with your provider to learn more.
Integrated Health Care
1045 James Street
Syracuse, NY 13203
Phone (315) 425-1004
Fax (315) 472-1759
info@liberty-resources.org
Office Hours: Monday–Thursday: 8:00 a.m. – 7:00 p.m., Friday: 8:00 a.m. – 5:00 p.m.
Directions
Texas Family Services
5151 Flynn Parkway – Suite 100
Corpus Christi, TX 78411
Phone (361) 446-9752
Fax (361) 452-3180
txtelehealth@liberty-resources.org
Monday-Friday 9:00am-5:00pm
Directions
Syracuse, NY
Fulton, NY
Liberty Resources is accepting new patients ages 18 and up.
1045 James Street
Syracuse, NY 13203
Directions
Phone 315-413-7865
Fax (315) 679-5990
Monday – Friday
9:00AM – 5:00PM
14 Crossroads Drive
Fulton, NY 13069
Directions
Phone 315-887-1840
Fax (315) 679-5990
Monroe County
The Recovery Support Navigator Team provides family-focused (or other loved one–focused) services designed to guide, educate, and support families through the substance-use-disorder treatment and recovery process through peer and family support.
The Family Support Navigator (FSN) assists families with accessing local treatment and support service.
The FSN will develop relationships with Monroe County addiction prevention, treatment and recovery services, managed-care organizations, local substance-use-disorder councils, and community stakeholders too.
Guidance & education for those supporting a loved one who is suffering from substance-use addiction. Learn how you can help enhance the recovery process. Visit our Facebook Events Page for updates.
WHEN: 6:00p.m. – 7:30 p.m., 1st & 3rd Thursday every month
WHERE: Liberty Resources, Inc.
175 Winton Rd N
Rochester, NY 14610
WHO: for families, loved ones, and friends
The Liberty Resources Recovery Support Navigator Team (RSN) has teamed up with the Monroe County Department of Public Health (DPH) and created a collaborative pilot program. The goal of this program is to connect Liberty Resources’ Peer Specialists and Family Support Specialists to individuals and families who have recently experienced an overdose.
The DPH receives information on anyone who has suffered an overdose, from both the Rochester Police and Sheriff’s departments within 24 hours of that overdose. The DPH then informs the Recovery Support Navigator Team, and we deploy a Peer and/or Family Support Specialist to that individual and/or family upon receiving the referral. The team starts with telephonic outreach and then works together with that individual in a person-centered approach to develop a plan of support. The RSN Team takes a Peer Model/Harm Reduction approach as well, which means that we are not here to tell anyone what to do, but rather to deeply listen to the needs of the individual and/or family.
The Recovery Support Navigator program is available for people in need of recovery support and for families of those who are in recovery.
Recovery Support Navigator
175 Winton Rd. N
Rochester, NY 14610
Family Support Phone (855) 778-1200;
Peer Advocate Support (855) 778-1300
RecovNavigator@Liberty-resources.org
Monday – Friday
9:00am – 5:00pm
Directions
Suicide Prevention Lifeline
1-(800)-273-TALK (8255)
TTY: 1-(800)-799-4889
http://www.suicidepreventionlifeline.org
24-hour, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. Your call is routed to the nearest crisis center in the national network of more than 150 crisis centers.
National Helpline
1-(800)-662-4357 (HELP)
TTY: 1-(800)-487-4889
Help is available in both English and Spanish. Learn more about the SAMHSA National Helpline.
Onondaga County
Madison County
Oswego County
Liberty Resources Community-Based Support Services are developed through an initial assessment and a close collaboration between our team and the individuals we serve. Our goal is to provide and connect people with the supports and resources they need to be happy, healthy and continue with their mental health and/or substance use recovery.
Initial assessment to determine eligibility in your own home.
We work in collaboration with the people we serve to develop their individual plan of care.
Services are tailored to meet the needs and goals of those receiving care.
Receive therapeutic treatment from a licensed clinician in your home.
Gain or regain life skills, such as making social connections, and self-advocacy.
Learn how to build and negotiate relationships.
Help managing daily life stressors like budgeting, cooking, cleaning, medication management and access to transportation.
Help managing mental health and substance-use crises in a safe environment.
Come to a safe place to stay in the community and be supported by people who also have lived experience with mental illness and substance-use disorders.
Learn coping skills and learn how you might be able to prevent crises in the future.
Individual employment support
Choice of employment goals and counseling
Support in finding and keeping a job
Support to help you stay on the job and start career planning
Get help from people who have been there.
Get support from people who are in recovery.
Give your family and friends the knowledge they need to help support you.
These services are available for people 21 and over who are enrolled in a Medicaid Managed Care Health and Recovery Plan (HARP) and who, after a short assessment, are found to be eligible.
Onondaga, Madison, and Oswego Counties
1045 James Street | Syracuse, NY 13203
Phone (315) 413-7635
core@liberty-resources.org
Directions >
Whitney started with Liberty Resources in 2019 as a mental health RN. She resides in Syracuse, NY with her fiancé, stepson, dog and kitten. She is a strong advocate for patients and believes that everyone can lead a healthy life no matter what obstacles are present. Whitney graduated from JCC, worked in the ICU for three years and then moved to the outpatient role with the desire to help an underserved population. She started working with the substance use disorder division due to her passion for assisting people struggling with addiction and her strong belief that recovery is possible for everyone.
Melissa Jillson is a Licensed Master Social Worker and has been working in the field of human services since 2004. Most recently Melissa assumed the role of Vice President of Clinic and Community Based services and oversees the operation and development of the Integrated Healthcare Clinic, Adult and Children Health Home Care Management, and Adult Home and Community Based Services. Melissa received her Bachelor of Science in Psychology from SUNY Cortland and her Master’s in Social Work from Syracuse University. She has successfully designed and executed the start-up up several programs vital to the community including community-based residential, crisis stabilization and peer based services, for individuals with complex behavioral health issues. Melissa is well versed in budget planning and oversight, contract management, and in engaging external stakeholders to support new community based initiatives.
Broome County
Cortland County
Chemung County
Chenango County
Jefferson County
Lewis County
Madison Country
Oneida County
Schuyler County
St. Lawrence County
Steuben County
Tompkins County
Tioga County
Our program is specifically designed to meet the needs of individuals requiring cognitive, physical, emotional, and behavioral rehabilitation. All of our services are focused on the needs and desired outcomes of the individuals and families we serve.
The Service Coordinator helps the individual to attain services and to apply to the HCBS/TBI waiver. They are responsible for coordinating and monitoring the provision of all services in the individual’s Service Plan. Together, the Service Coordinator and the individual collaborate to develop the individualized Service Plan, which reflects the individual’s goals, interests, and desired outcomes. Also, the Service Coordinator is responsible for continuing the development, implementation, monitoring, and provision of the Service Plan on an ongoing basis. The Service Coordinator serves as an advocate for the individual in ensuring that all services are implemented as outlined in the Service Plan.
In conjunction with residential services, Liberty Resources also offers Case Management. A Case Manager is designated to help recipients of extended services to receive the most-appropriate services to meet their needs. The Case Manager and the individual collaborate to develop an individualized plan of care, which reflects the individual’s goals, interests, and desired outcomes. The Case Manager also ensures that the provisions of services meet the policy requirements and standards that have been set by the insurance carrier. Also, the Case Manager is responsible for continuing the development, implementation, monitoring, and provision of the patient’s individualized plan on an ongoing basis. The Case Manager not only serves as an advocate for the individual in ensuring that all services are implemented as outlined in the plan but also coordinates and collaborates with any internal or external agencies or providers that are needed to effectively facilitate the plan.
Independent-Living Skills Training and Development services are designed to improve the ability of the individual to live as independently as possible in the community. ILST services may be provided in the individual’s home or in the community. ILST services may include assessment; training; and supervision of, or assistance to, individuals with issues related to self-care, medication management, task completion, reduction/elimination of maladaptive behaviors, problem-solving skills, money management, pre-vocational skills, and the skills that are needed to maintain a household.
Structured-Day Program services are provided in an outpatient congregate setting or in the community. These services are designed to improve or maintain the individual’s skills and ability to live as independently as possible in the community. Individuals may choose to engage in groups that emphasize basic work skills, problem-solving, communication, computer operation, cooking, and a wide range of other activities that work on promoting or sustaining their ability to be independent within their community.
Residential services are currently provided to those individuals who have sustained a traumatic brain injury and have a variety of insurances, such as Worker’s compensation, no-fault insurance, or private insurance. The residences are located close to community services and to our Structured-Day Program. These services include support with activities of daily living, community integration, homemaker or housekeeping services, and other personal-care tasks. Also, these services provide safety and oversight of those individuals who require such assistance. The residential environment enables the residents to learn at their own pace and to gain skills that facilitate greater personal independence and self-esteem.
Our Registered Nurse provides an assessment in the development of a care plan that is centered on the needs of the client. A Personal Care Aide not only performs basic personal-care tasks but also provides support with the activities of daily living to help individuals recover in the comfort of their own home:
Services are provided through the Home and Community-Based Medicaid Traumatic Brain Injury (HCBS/TBI) waiver and are regulated by the New York State Department of Health. The program also provides services for individuals who have other insurances, such as New York State Insurance Fund, New York State Workman’s Compensation, and private pay.
Cortland County
149 Main Street
Cortland, NY 13045
Phone (607) 218-6055
info@liberty-resources.org
Monday–Friday: 8:00 am – 4:00 pm
Directions >
Social adult day services provide care to frail and disabled older adults in a supervised group setting within the community. All services are based on an individual care plan and on assessment of the participant’s needs and goals. Social adult day services provide a break to caregivers, and gives peace of mind to working caregivers.
Our mission is to offer progressive services in the least restrictive, most community-based setting possible for each individual by providing an adult day social model program in a clean, nourishing and compassionate environment.
Individuals must require hands-on assistance or supervision in activities of daily living (mobility, transfers, bathroom assistance, and/or eating). This can be due to a physical disability such as a stroke or frailty, or it could be due to cognitive impairments such as Alzheimer’s disease or other dementias.
Central New York
149 Main Street
Cortland, NY 13045
Phone (607) 218-6055
info@liberty-resources.org
Monday–Friday: 8:00 am – 4:00 pm
Directions >
Onondaga County
Pharmacy staff work collaboratively with Liberty Resources’ Behavioral Health Center and Primary Care, allowing direct communication between them and your provider.
Patients and employees of Liberty Resources can take advantage of Genoa’s full-service, on-site pharmacy.
Genoa Healthcare Pharmacy
1045 James Street
Syracuse, NY 13203
Phone (315) 314-8353
Fax (315) 314-5574
After Hours: (877) 244-5763
Convenient Pharmacy Hours:
Monday–Friday: 8:30 am – 5:00 pm
Directions >
FOR YOUR SAFETY AND THE SAFETY OF OUR STAFF, WE HAVE TAKEN THE FOLLOWING STEPS:
Patients, staff, and any individual entering our facility are pre-screened for virus symptoms and have their temperature checked upon arrival with touch-free thermometers.
Ample room is provided within our waiting room and front entrance to ensure that patients can remain six feet from each other at all times.
Scheduled appointments will be staggered to limit the number of patients on-site at one time.
All patients and staff must wear a mask or cloth face covering.
Hand sanitizer is available at the entrance and also throughout the center.
We ask our patients to come to their appointments unaccompanied whenever possible.
All exam rooms are thoroughly sanitized in between patient visits.
Jody Coppola started her career in Nursing in the Intensive Care Unit more than 30 years ago. She became an educator at Community General Hospital in 1999 while completing her master’s degree in the Family Nurse Practitioner Program at Upstate Medical University. Jody provided primary care in her own family run practice until 2014, and she concurrently taught as an Assistant Clinical Professor at Upstate Medical University until 2017. Jody then took a position teaching as a Professor of Practice at LeMoyne College in the Family Nurse Practitioner program, and she went on to receive her Doctorate of Nursing Practice at the University of Buffalo in 2018. Today she practices as a Family Nurse Practitioner at Liberty Resources part time while she continues to teach at LeMoyne College full time. As a provider at Liberty Resources, she knows that Liberty Resources is leading the way in integrated care which evidence shows improves patient outcomes and reduces health care costs.
Kelly Pawlikowski has been a valued employee for over 20 years, starting her career as a Direct Support Professional in our Developmental Disability Services division. Kelly transferred to Liberty’s Venture House program in 2002 – a mental health transitional residential program in Oneida, NY where she was ultimately promoted to Program Supervisor until she obtained her Bachelor of Science in Nursing in 2015 and began working at Liberty’s Integrated Health Center in Syracuse. In 2020 Kelly was promoted to Nursing Coordinator for Primary Care and Behavioral Health – a vital leadership role for the Integrated Health Center. Kelly’s energy, experience and agency knowledge are invaluable assets for the Liberty’s Primary Care team.
Laura has been working in Special Education for more than 27 years and in Early Intervention and Preschool for 22 of those years. Laura became the vice president of Liberty POST in January 2019. Before this, Laura was the Syracuse regional program director for 10 years and became the director of school administration in 2014. Laura holds a bachelor’s in early-childhood development, a master of special education, and a CAS in Educational Leadership/School Administration. She is also an adjunct instructor in the School of Education at Syracuse University. Laura sits on several professional committees and organizations, including the NAEYC, the LEICC, the Preschool Coalition, and several special-interest groups in the area.
Cortland County
Pathways Wellness provides hope and peer support to others on their journey toward personal wellness. By sharing our own personal stories and experiences, we empower individuals to achieve their passions, overcome barriers, and embrace the possibility for change.
Pathways Wellness is a Peer Recovery program operated by Liberty Resources and run by a collection of peers and volunteers who have experienced their own life challenges. We are trained in practices such as Intentional Peer Support, Whole Health Action Management, and Wellness Recovery Action Planning. We help individuals navigate the ever-changing and complicated network of services, acquire benefits, develop natural supports and social relationships, and achieve their life goals.
Is transportation an issue? Our peer staff not only provide support at our location, we will travel throughout Madison County and will provide support in the community or a person’s home.
We are always looking for an extra set of hands to provide assistance at the Pathways Wellness Center. To volunteer, simply connect with our team at (855) 387-3030.
Adults, 18 years and over, living in Madison County with an interest in receiving peer support for their mental health recovery. We accept self-referrals as well as referrals from community providers, family members, or friends.
181 Kenwood Avenue
Oneida, NY 13421
Phone (855) 387-3030
Hours of Operation:
Monday–Friday: 2:00 pm – 7:00 pm
24/7 Peer Warm Line
(855) 778-1900
Directions
Jenn has been with Liberty Resources for 10 years, serving as a supervising therapist and, in the last 2 years, as a team Leader. Jenn is a native Central New Yorker, who values being able to provide high-quality services in the place she loves most.
A native Texan, Chris moved to the CNY area in 2007 and began working at Liberty Resources. With a background in special education, Chris spent many years supporting folks in Liberty’s Developmental Disabilities programs. More recently, Chris has moved into a position to focus on training and employee development agency wide.
Thank you for your generous gift to Liberty Resources. Your donation helps fund the programs that have positive impact on the lives of those in your community who need it most. You truly make the difference, and we are extremely grateful!
David’s original affiliation with Liberty Resources was as a member of the board of directors, in 1996. After 32 years of experience working in healthcare administration and higher education, he resigned from Liberty’s board and became a member of Liberty’s leadership team and a corporate compliance officer. David oversees IT, Business Intelligence, Quality Assurance, and Human Resources. David holds a master of urban planning from SUNY Buffalo School of Architecture. More recently, he completed a master of public administration with a Certificate of Advanced Study in Health Systems Management and Policy from the Maxwell School of Citizenship and Public Affairs at Syracuse University.
Alishia is native to Norwich, New York. After her son was diagnosed with autism, she relocated to the Syracuse area so that he would have access to a greater variety of services. When she is not putting a smile on the faces of those she supports, Alishia loves playing with her son and exploring the imaginary worlds he creates.
Steve has been working at Liberty Resources in the Developmental Disabilities division, since 1997. After receiving an undergraduate degree in anthropology from SUNY Potsdam, he found his way to Liberty Resources, starting as a residence counselor in a group home in Munnsville, New York. This experience, and development work in day services and housing, prepared him for his current role as the vice president of the division. Steve has a master of arts in public administration from the Maxwell School of Citizenship and Public Affairs, at Syracuse University. In his spare time, he enjoys working with the Fayetteville Manlius Little League, mountain biking, and any time outdoors. Steve resides in Fayetteville, New York, with his wife and three children.
Marta is a Licensed Master Social Worker with more than 20 years of experience in developing a variety of specialty services to individuals with complex behavioral health issues. She received her bachelor of science in social work from Syracuse University and received her master of social work from Columbia University. Marta came to Liberty Resources in 2008 as a director and assumed her role as vice president of Behavioral Healthcare in 2010. She oversees the operations and development of an array of peer-driven, community-based, and residential services. Before joining Liberty, Marta spent a decade managing a variety of behavioral health clinics and prevention programs throughout New York City.
Kortney began employment with Liberty Resources as an MST therapist, in 2006. Her passion for providing quality services to families, along with developing and cultivating leadership skills in employees, paved the way for several leadership roles, leading to her current role of Family Services vice president. Kortney earned a bachelor of arts in psychology and a master of social work from Syracuse University, where she stays connected to the School of Social Work as a visiting seminar instructor/facilitator. Kortney also serves on the board of trustees at Contact Community Services. Kortney currently resides in Charlotte, North Carolina, with her husband and children.
Carrie has more than 25 years of business experience in a variety of industries and has been with Liberty Resources since 2005. Currently, she leads the organization in the role of chief operating officer, providing strategic direction and oversight for all program operations activities and strategic initiatives of the company and providing oversight of the administrative infrastructure (HR, QA, IT, Business Intelligence, Marketing).
Kelli began her career at Liberty Resources in September 2018. As a member of Liberty’s executive team, she has a strategic role in the overall management of the company: Kelli oversees the planning, implementation, leadership, and control of all financial-related activities.
Kelli has more than 19 years of experience in the accounting and healthcare-finance industry. Before that, she served as chief financial officer at Crouse Health, in Syracuse. Kelli holds a bachelor of business administration and accounting from Niagara University and holds a master of business administration from the Whitman School of Management, at Syracuse University. Kelli resides in Cicero with her husband and their three children.
Carl M. Coyle, MSW, is CEO of Liberty Resources, Inc., and has led the organization since 1989. He leads more than 1,400 professional staff and 85 public health programs—serving more than 18,000 individuals annually. Under Carl’s leadership, the organization has expanded significantly since its beginning in 1979, with a current operating budget of nearly $80M. He has devoted his professional life to meeting the needs of the most vulnerable of our society. Regionally and nationally, Carl is sought after not only for his depth of experience in public-health delivery and management but also for his insight into the underlying issues. Throughout his tenure at Liberty Resources, Carl has been an ardent proponent of meeting community needs and of diversifying Liberty Resources’ service mix to an ever-expanding geographic footprint. He has also taught internationally on entrepreneurship and business management and has held a variety of instructor positions throughout his career. He resides in Fayetteville, New York, with his wife. Carl has two children and four grandchildren.
Jocelyn began working at Liberty POST in 2017, after graduating with a doctorate in physical therapy from New York Medical College. Her experience before POST included working with children and adults of all ages in outpatient, school, and hospital settings. Working at POST, she treats children ages newborn to 5 years who have a variety of diagnoses, including Down syndrome, autism, prematurity, cerebral palsy, torticollis, and general motor delays. Her interests and areas of continuing education include motor planning, NDT-handling techniques, primitive reflexes, adaptive equipment, and sensory integration.
Shakira has been with the Care Coordination program since its inception, in 2017. Originally from NYC, she first experienced CNY when she attended Lemoyne College to study psychology, in 2009. Shakira moved back to the area in 2016 to raise a family.
Derek leads a team of professionals that built and support the agency’s data warehouse and the infrastructure that delivers data to all points of the organization. Before joining Liberty Resources in 2015, Derek spent more than 20 years in software development, including several years in the healthcare market. A graduate of Clarkson University with a bachelor of science in computer engineering, Derek enjoys time away from the office with his wife, following the many activities of their three children.